Bluon and ServiceTitan announce strategic partnership

Bluon Inc., an innovative software company focused on increasing the productivity of HVAC contractors and their service technicians, today announced a strategic partnership with ServiceTitan, a leading software platform built to support the craft. The new partnership places Bluon in the ServiceTitan technology partner program and sets the stage for various levels of integration between the two platforms.

HVAC contractors face unique challenges due to the enormous complexity of technical information required to service equipment and the ever-increasing shortage of skilled labor. It is becoming increasingly difficult to find qualified HVAC technicians who struggle with technical problems every day that require specific information and support.

Bluon has created a first-of-its-kind platform to provide HVAC technicians and related contractor personnel with the technical information and support they need with a one-of-a-kind database and proprietary AI support platform.

Bluon’s proprietary, brand-neutral database is unique in the HVAC industry. Covering over 200 brands and nearly 500,000 model number families, the Bluon database contains manuals, diagrams, original parts (BOM), part specifications and compatible replacement parts for over 20 million specific model numbers.

Access to reliable technical support is a major concern for HVAC contractors and their technicians. Bluon has built the first real and scalable solution with proprietary AI support. Bluon’s AI sets itself apart from the rest thanks to its unique multi-language model, which was built using over 100,000 transcripts of live support calls previously conducted by Bluon’s best-in-class service technicians. The result is practical answers for technicians in the field – not sterile textbook answers. It’s as if another service technician was answering the question directly. Bluon AI will enable ServiceTitan contractors to assist technicians in the field by immediately responding to technical challenges and/or diagnosing problems.

“Partnering with ServiceTitan allows us to take a quantum leap in our mission to increase HVAC contractor productivity by providing technicians with the data and support they need, when they need it,” said Bluon CEO and founder Peter Capuciati. “We can create integrated access to our data and support within ServiceTitan, making it more practical for contractors to use within ServiceTitan.”

ServiceTitan customers have expressed enthusiasm about the potential benefits of the partnership. “The integration of Bluon with ServiceTitan will add tremendous value to our business,” said Nels Carlson, operations manager of Goettl Air Conditioning. “Platform integration will increase overall efficiency and productivity.”

“This partnership will be amazing for our company,” said Juan Flores, Lee’s Air supervisor. “Our team sees tremendous value in both ServiceTitan and Bluon as they help our business in a variety of ways – joining forces with these two powerful platforms will undoubtedly lead to greater efficiency for our business.”

ServiceTitan customers who also subscribe to Bluon for Business will be able to easily document their increase in productivity and, more importantly, increase in revenue per technician. Initially, this will be possible thanks to a parallel Bluon for Business subscription, and the ultimate goal will be to integrate access directly with the ServiceTitan platform.