Who are AI agents?. Artificial intelligence (AI) agent… | by ProspexAI

An artificial intelligence (AI) agent is a program that can interact with its environment, collect data, and use it to perform self-defined tasks to achieve pre-defined goals. People set goals, but the AI agent independently selects the best actions it needs to take to achieve those goals. For example, consider an AI agent in a contact center who wants to respond to customer inquiries. The agent will automatically ask the customer various questions, check information in internal documents and respond with a solution. Based on the customer’s response, he determines whether he can solve the query himself or forward…