Best Chat, Chatbot, and Customer Service Tools for E-Commerce

This quality of customer service is one of the things you need to take care of the most to stay fit brand reputation. In a brick-and-mortar store, this may be “manageable,” but in an online store, open 24 hours a day and with much higher traffic, providing fast and efficient customer service is more complicated.

For this purpose, there are very advanced customer service tools available to help you offer fast, efficient and constant service. Today we present the list 9 best solutions on the market, selection based on the evaluation of 40 industry experts (among them we highlight options sponsored by Marketing4eCommerce partners, shaded and marked with ⭐). This vertical part is part of our Ecommtech Guide 2024, which can be downloaded for free in Spain at the link below.

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Here are the 9 best chat tools and chatbots for eCommerce:

October ⭐
Blue ⭐
Zendesk
Loader
Live chat
Crisp
Woztell
I advise
Bot lovers

Oct8ne is an innovative visual chat tool (live chat, chatbot and messaging) that is revolutionizing the way e-commerce businesses communicate with their customers.

WITH intuitive interface, its visual support allows for presentation and recommending products or services in real time, offering personalized support from both agents and chatbots, which significantly increases sales and customer satisfaction.

This integrates with platforms such as WhatsApp, Instagram and Facebook, making it easier to connect with customers through their preferred channels. This versatility enables efficient and centralized conversation management, ensuring seamless and personalized communication across all contact channels, further increasing conversion opportunities.

And now, with ChatGPT integration, it also provides an extremely personalized and seamless experience via chatbot.

Try Oct8ne

Aunoa is developing custom conversational AI solutions for large D2C service/manufacturing companies seeking to automate queries, procedures and processes, which allows for cost optimization, operational efficiency and improved customer service.

It simplifies customer-company communication by offering support and proactive advice. Its AI chatbots and automation optimizes customer service service and increase sales, achieving automation rate up to 90%.

They are distinguished by the fact that comprehensive approach and dedication to each client. They provide personalized solutions and increase operational efficiency with advanced technologies, from conversational AI to WhatsApp marketing, via multilingual and multichannel solutions integrated with major commercial platforms (CRM, CMS, Contact Center) to offer unique conversational solutions.

Meet Aunoa

Zendesk delivers support wherever your customers want to reach you, and the conversation stays active no matter the channel they use (messaging, live chat, social media, email, or phone).

It offers group chats, third-party integration so customers can help each other, and a help center and forum. It offers three plans to suit all needs, priced at €55, €89 and €115 per month per agent, billed annually.

This is Spanish a startup that stands out for its chatbot creator without codefunction that allows you to create and manage your own bots without any programming knowledge. This is a good solution for small business which do not have enough capital to afford to create large programming teams.

Chatbots are active 24/7, conversations and respond instantly across channels like WhatsApp and Messenger from one place. You can also integrate your CRM via Zapier, Webhooks, or directly from Salesforce. You can try all of their products for free, then keep the basic plan at no cost.

LiveChat is a live chat chat and customer service tool that helps companies improve sales flow.

It has many functions, turning on adding tags to chats for context and improved statistical reporting, automatic answers to frequently asked questions, chat storage with a search and filtering system, drag and drop file user sharing, a service rating system, and the ability to transfer conversations to another chat, to name a few.

Prices vary from 20 to 59 dollars per agent per month (billed annually) or a custom plan. They also offer a 14-day trial and a $69 plan that includes live chat and an AI-powered chatbot that can solve up to 80% of routine tasks.

Crisp is a platform that offers multiple solutions, including live chat and chatbot services. the software allows you to create chatbots for your website using a visual editor, without the need for programming. After completing a few simple steps, the chatbot will be ready for unlimited use, 24 hours a day.

The system qualifies leads, schedules meetings, provides customer service, responds in multiple languages, uses AI to suggest answers, and is compatible with various platforms.

Among the numerous solutions offered by Woztell, a WhatsApp Business solutions provider since 2019, we highlight live chat with agents, unlimited numbers and channels; pre-designed and fully customizable chatbots that allow you to automate conversations; WhatsApp Cloud, a cloud-based programming interface that allows you to connect to WhatsApp and other systems with an unlimited number of users, devices and numbers; the ability to send and receive messages from prospects and contacts directly in Zoho Cliq, automatically adding their information to Zoho CRM, and these are just a few of the possibilities.

iAdvize guarantees 24/7 availability of chatbots via its own chats or via integration with an external chatbot. Using AI, it responds to a large number of queries in a short time, qualifies the needs of visitors and, if necessary, escalates queries to agents or experts.

It lets you manage conversations across calls, videos, Facebook, Twitter, Messenger, WhatsApp, and SMS from a single interface. Its primary goal is to improve engagement, which is why it places great importance on impact measurement with over 150 KPIs that help you better understand your customers.

Bots Lovers is a Madrid-based startup that designs bots, voice assistants and text assistants for businesses, using artificial intelligence to improve customer service, reduce costs and automate processes.

It lets you connect the customer service platforms you already have to instantly collect personalized information (Zendesk, Intercom, Salesforce, etc.), although you can also enable their own platform. Responds via any channel (social media, Skype, Amazon, etc.), 24/7, and in your customer’s language.

With Bots Lovers you can also verify your social media accounts to build more trust with your users.

Other chat and chatbot tools worth considering include:

While we’ve selected what we consider to be the best tools on the market, there’s a wide range of chat, live chat, and chatbot solutions out there that you can find what you need. In alphabetical order, here they are: 1millionbot, Aivo, Alive5, Arkibot, Beepy Chatbot, Centribal, Chatra, Chattigo, Chat-tonic, ClickDesk, Cliengo, Continual.ly, FreshChat, Freshdesk, Froged, Gorgias, HelloMyBot, Helpscout, Inbenta, Infobip, Intercom, JivoChat, JoinChat, Kapture Chat, Livebeep, Liveperson, Luzia, Messagebird, Olark Live Chat, RocketBot, SalesIQ, SendPulse, Serviceform, Tawk, Tidio Chat, Trengo, Trippeto, User.com and Whisbi.

Photo: ChatGPT and Canva.

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