Zoom vs. Zoom Workplace: Is Zoom Workplace just Zoom?

Zoom vs. Zoom Workplace: Are They the Same?

The simple answer is: not really. Zoom is a collaboration, communication, and productivity software company that produces a range of tools for the modern workplace. While it may be best known for its video conferencing software, Zoom has come a long way in recent years.

The company’s current offering includes a wide range of products, from contact center software to solutions for organizing virtual events, managing workspaces and conference rooms, and many others.

Zoom Workplace is essentially an AI-powered suite of tools from Zoom that combines different solutions (like Zoom Meetings and Chat) into one package. It’s an improved version of Zoom One, a comprehensive collaboration solution that aims to compete with offerings like Microsoft Teams.

Here’s everything you need to know about Zoom and Zoom Workplace.

Zoom vs. Zoom Workplace: What is Zoom?

Zoom, formerly known as Zoom Video Communications, is a communications technology company headquartered in San Jose, California. As mentioned, the company initially rose to fame by offering users one of the most convenient and user-friendly video conferencing platforms.

Since officially launching its first product in 2013, Zoom has committed to continually innovating and expanding its portfolio, much like competitors like Google and Microsoft. Not only has it regularly improved its collaboration and communication tools with new features and security capabilities, but Zoom has also expanded into new areas.

Zoom Workplace is just one of many solutions offered by Zoom. The company’s entire portfolio also includes technology for:

• Sales teams: Zoom Revenue Accelerator combines Zoom Phone and Zoom Meetings with conversational intelligence and step-by-step guidance for sellers.
• Developers: Zoom developer tools provide access to video SDKs, APIs, and intelligent technologies so developers can build their own apps.
• Marketing: For marketing teams, Zoom offers access to Zoom Events (for managing virtual and hybrid events), Zoom Sessions, and Zoom Webinars.
• Customer service: Zoom now offers its own collection of contact center solutions, employee engagement tools, and virtual agent technology for customer service.

It is worth noting that Zoom also has its own partner portal and solutions dedicated to companies using communication technologies in specific industries, such as education and healthcare.

Zoom vs. Zoom Workplace: What is Zoom Workplace?

Zoom Workplace is a comprehensive suite of communication and collaboration tools from Zoom. It replaces the company’s previous “Zoom One” plan and offers many of the same capabilities as Zoom Chat, Phone, Whiteboard, and Meetings.

Unlike Zoom One, however, Zoom Workplace is powered by the latest AI technologies. It includes Zoom AI Companion, which is offered for free along with all of Zoom’s standard communication and productivity apps.

This helps differentiate Zoom Workplace from solutions like Microsoft Teams, which offer access to the Microsoft Copilot assistant for an additional monthly per-user fee.

According to the technology company, Zoom Workplace aims to meet the current collaboration, communication and productivity needs of modern businesses. Many organizations are looking to consolidate their cloud-based technologies into a single set of tools, minimizing costs, complexity and IT tasks.

Zoom believes Zoom Workplace will provide businesses with the best hybrid work ecosystem that they can customize to their specific needs.

What does Zoom Workplace include?

Zoom defines Zoom Workplace as an AI-powered collaboration and communication platform designed to increase employee productivity, engagement, and streamline operations.

It’s worth noting that while Zoom Workplace includes all of Zoom’s centralized communications, productivity, and space management solutions (plus some add-ons), it doesn’t include Zoom’s marketing, sales, or customer service tools. You’ll need to purchase those options separately, though they can be added to your Zoom Workplace plan.

Characteristics:

Zoom Workplace features include:

• Zoom meetings: Zoom’s AI-powered meetings service supports video and audio conferencing, screen sharing, virtual backgrounds, closed captioning, and more.
• Zoom chat: A comprehensive chat tool that lets you instant message, chat one-on-one and with teams, share files, and share spaces.
• Zoom Phone: Zoom’s cloud VoIP solution includes a 99.999% SLA guarantee, global telephony coverage, enterprise-grade security, voicemail, and SMS.
• Mail and Calendar: Zoom’s integrated email and calendar management tools are available on desktop and mobile devices.
• Planner: Comprehensive Zoom meeting scheduling app with booking, automated email and text reminders, and integration with existing calendar apps.
• Zoom Docs: An end-to-end AI-powered collaborative workspace, similar to Google Docs, where people can share knowledge asynchronously and in real time.
• Zoom board: Zoom’s virtual whiteboard for creative work, brainstorming, wireframing, and more.
• Zoom Clips: Zoom’s short video messaging feature is designed to help you share knowledge, onboard new users, and collaborate.
• Zoom Notes: Zoom’s collaborative note-taking app that integrates with all of Zoom’s other productivity tools
• App store: A one-stop shop for hundreds of apps for workplace management, collaboration, marketing, communications, analytics, and more.
• Zoom Rooms: Zoom’s solution for managing hybrid and in-person meetings, similar to Microsoft Teams Rooms.
• Reservation of work space: Workplace management app for booking and managing desks and meeting rooms.
• Digital signage: Integrated digital signage capabilities combined with Zoom workspace booking and ordering tools.
• Guest management: A comprehensive ecosystem where businesses can assign guest accounts to visitors and track guest traffic.
• Job in a company: Zoom’s employee engagement solution, with activity feeds, live streaming, social channels, events, goals, recognition, and more.

Zoom vs. Zoom Workplace: What’s Missing from Workplace?

The exact functionality you get from Zoom Workplace depends on the pricing plan you choose. Zoom offers a range of options, starting with a free Basic plan for beginners and premium options starting at $13.32 per user per month.

It’s worth noting that while all of the above features are included with some Workplace plans, users can also opt to access the free version of Zoom Workplace and some features via “add-ons.” For example, Zoom Scheduler and Zoom Whiteboard are available as add-ons to the free plan.

You can also discover a range of other extras, such as:

• Large meetings on Zoom: From $50 per month for meetings up to 1,000 people.
• Zoom Plus Clips: Advanced version of Zoom Clips for $6.99 per month.
• Cloud storage: Cloud storage for recordings and content starting at $10 per month.
• Translated subtitles: Instant AI-translated captions starting at just $5 per month.
• Audioconferencing: Ability to join meetings using phone numbers starting at $100 per month.
• Conference room schedule: Comprehensive room scheduling enables standards-compliant SIP/H.323 video conferencing starting at $49 per month.
• Zoom Phone Power Pack: $25 per month for extended analytics and queue insights.
• Zoom Compliance Manager: Comprehensive compliance, archiving, legal assurance, risk management, and data governance capabilities. (Pricing based on quote).
• Zoom Revenue Accelerator: Zoom’s call analytics solution for sales teams. (Pricing based on quote).
• Quality of service: Zoom QSS as a service. (Price determined by quote).
• Enlarge grid: Tools to run high-quality webinars and events regardless of bandwidth. (Pricing based on quote).
• Customer managed key: Solutions for adding your own encryption keys to Zoom data.

Other Zoom features not available on Workplace

In addition to all the extras that are standardly missing from specific Zoom Workplace plans, you also won’t get access to Zoom events, webinars and sessions, advanced Zoom Rooms features, or Zoom contact center solutions.

Additionally, while Zoom Phone is included in some Workplace plans, such as Zoom Business Plus and Enterprise (priced individually based on needs), it can also be purchased separately. This pricing approach gives users the ability to build the ideal Zoom ecosystem for their needs without buying unnecessary features.

Zoom vs. Zoom Workplace: Are They the Same?

The variety of product suites and services offered by different communication and collaboration companies can be difficult to understand at first. Zoom Workplace is not the same as “Zoom,” but it includes many of Zoom’s features and tools.

In simple terms, Zoom offers a wide range of tools for collaboration, productivity, workplace management, marketing, and customer service. Zoom Workplace is just one of the packages the company offers that combines a range of features into one plan.

Frequently asked questions

Has Zoom Workplace replaced Zoom?

Technically, no. Zoom Workplace is an all-inclusive collaboration, productivity, and communication plan from Zoom. It replaces the company’s previously offered Zoom One plan and offers many similar features, but it doesn’t include all of Zoom’s capabilities.

What happened to Zoom One packages?

Zoom One bundles have been replaced by Zoom Workplace bundles. They include most of the same capabilities with additional innovations, particularly in the AI ​​space. Zoom One bundle customers were automatically upgraded to Zoom Workplace in 2024.

Why did Zoom replace Zoom One?

Zoom says the company has been innovating over the years, introducing a range of new meeting and communication capabilities. The new Zoom Workplace offering better reflects Zoom’s comprehensive toolset and focuses on delivering AI-powered capabilities.