Applications and use of AI help Indian IT companies increase growth and productivity

The healthcare sector is rapidly adopting AI, especially GenAI, to streamline operations. Companies like Accenture, TCS, Infosys, Wipro, and Tech Mahindra are integrating AI into their business processes and customer services, leading to improved efficiency and financial gains.

This shows the industry’s progress and readiness for widespread AI adoption. AI bookings exceeded $900 million in Q3 alone, reaching $2 billion in fiscal year total, and companies are seeing AI’s potential to drive revenue growth.

Companies are integrating AI into various sectors, such as customer service and manufacturing, indicating ongoing efforts to monetize these technologies. AI is not just about saving costs, but also reimagining business operations to generate significant revenue growth.

Infosys is developing 225 GenAI programs and using GitHub Copilot to generate millions of lines of code to solve business problems and increase productivity. Wipro is integrating GenAI with traditional AI to increase productivity and generate new revenue streams, especially in customer service and healthcare.

Additionally, Tech Mahindra has implemented GenAI to automate coding and scripting, which has led to increased development speed and productivity.

AI adoption is highly variable across customers, with healthcare, retail, and banking leading the way. Companies are using AI internally to streamline operations and increase productivity.

Despite the momentum gained, enterprise AI adoption is expected to be gradual, requiring significant internal changes. As AI evolves, the focus is on addressing issues such as data privacy, integration complexity, and employee upskilling.