Retailer Expands Verint AI-Powered Bots Across E-Commerce and Contact Centers

The brand wants to expand its website reach, reduce contact center costs and improve customer service

MELVILLE, New York, July 8, 2024–(BUSINESS WIRE)–Verint^® (NASDAQ: VRNT), a CX Automation Company™, today announced that a leading online retailer is expanding its Verint deployment to deliver AI business outcomes across its e-commerce site and contact center, Right Now™.

The brand wanted to improve the digital experience for customers interacting with its online retail store. Verint Intelligent Virtual Assistant (IVA) was selected to automate customer service and transactions, resulting in lower agent costs for contact center agents. The brand also selected several Verint AI bots to be deployed to 400 agents to increase agent efficiency, provide AI assistance and improve the quality of customer service.

“Verint Open Platform delivers tangible AI business outcomes for online retailers across their entire e-commerce site and contact center. Our open approach provides flexibility, modularity, and future-proofs their strategy. Retailers can quickly deploy AI-powered bots into their existing ecosystem and drive CX automation,” said Verint Chief Revenue Officer Steve Seger.

For more information, visit the Verint Open Platform website.

About Verint

Green^® (NASDAQ: VRNT) is a leader in customer experience (CX) automation. The world’s most iconic brands—including more than 80 of the Fortune 100—use Verint Open Platform and our AI-powered bot team to deliver tangible AI business outcomes across the enterprise.

Verint, a CX Automation Company™, is proud to be recognized as a Certified™ by Great Place To Work^®. Learn more at Verint.com.

This press release contains “forward-looking statements,” including statements regarding expectations, projections, views, opportunities, plans, strategies, beliefs and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and are based on management’s expectations, which are subject to a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed or implied by the forward-looking statements. For a detailed discussion of these risks, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2024 and our other filings with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint disclaims any obligation to update or revise them or to provide any reasons why actual results could differ.

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