Macy’s names new CIO

Macy’s, Inc. announced Tuesday that Keith Credendino has been named chief information officer. He will assume the position on Aug. 4.


Credendino, who currently serves as senior vice president of technology product development and customer experience, will replace Laura Miller, who is retiring after joining Macy’s in 2021.

Credendino will also join the department store chain’s corporate strategy group and will report to Adrian Mitchell, chief operating officer and chief financial officer.

Credendino joined Macy’s in 2002 and joined Macy’s, Inc. in 2022. During his tenure, he helped improve the customer experience at both Macy’s and Bloomingdale’s stores and online, and his team played a key role in the launch and ongoing support of the company’s digital marketplace.

Credendino and his team also implemented infrastructure and technology improvements to enable the redesign of and, expanded the wedding registry and launched online baby registries for both nameplates. He currently leads the company’s checkout modernization efforts, enabling a more efficient process for associates and customers.

Prior to joining Macy’s, Credendino was senior vice president of digital and enterprise data at Inspire Brands. Prior to that, he was chief technology officer at several corporate organizations, including The Home Depot, InterContinental Hotels Group (IHG) and Cox Enterprises.

“The entire Macy’s, Inc. family wishes Laura the best in her retirement and thanks her for her many accomplishments during her transformational tenure,” Mitchell said.

“As our new CIO, Keith will continue to simplify and modernize our technology stack as part of our corporate growth strategy, ‘A Bold New Chapter.’ There is still much work to be done, and Tony Spring, our chairman and CEO, our board of directors and I are confident that with Keith’s authentic, collaborative and results-oriented leadership style, he will help lead Macy’s, Inc. into the future as an even more agile company that is responsive to the needs of today’s demanding consumer.”

In its latest trading update, Macy’s said that Net sales fell 2.7% to $4.85 billion. Analysts on average had expected sales to fall 2.42% to $4.86 billion, according to LSEG.

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