parcelLab: Trending Late AI uses the power of artificial intelligence to predict potential delays before they happen

“In today’s competitive e-commerce environment, on-time deliveries are key to customer satisfaction and brand loyalty,” said Tobias Buxhoidt, CEO of parcelLab. “Trending Late AI leverages the power of AI to predict potential delays before they happen, giving merchants the ability to proactively communicate with customers and manage expectations.”

Trending Late AI builds on parcelLab’s existing suite of AI-powered solutions designed to optimize the post-purchase experience. By analyzing vast amounts of historical data, including shipment information, carrier performance, and seasonal patterns, Trending Late AI identifies trends and patterns that signal a potential delay. With this insight, retailers can:

• Reduce customer service inquiries: Inform your customers about potential delays to significantly reduce the number of late delivery inquiries.
• Reduce call handling times: Display delay rates on the order status page and in customer service dashboards so agents can answer questions more effectively.
• Increase customer loyalty and touchpoints: Increase trust and loyalty while providing a valuable touchpoint for engagement.