Atomicwork Introduces AI-Powered Service Management in Microsoft Teams for a Seamless Support Experience

SAN FRANCISCOJuly 24, 2024 /PRNewswire/ — Atomic workleading AI-powered ITSM platform, today announced the launch of its new Modern Service Management solution within Microsoft Teams. Leveraging Microsoft’s cutting-edge AI capabilities, Atomicwork aims to deliver robust ITSM capabilities to enterprises so they can provide immediate employee support and handle help desk issues directly from within Microsoft Teams without disrupting employee workflows.

This solution streamlines the end-user support process and reduces operational complexity for businesses. Now, with Atomicwork embedded in Teams, employees can access support instantly without context switching between apps and support portals. By automatically handling over 70% of recurring requests, such as software access, on-the-job support, and access to enterprise knowledge, this integration accelerates enterprise service management, increases employee productivity, and enables service teams to focus on strategic business initiatives.

Key features of the launch include:

AI automation for modern IT: Atomicwork’s AI assistant, Atom, autonomously solves end-to-end help desk issues within Microsoft Teams, giving employees true self-service.

Seamless workflow within your company: Atomicwork’s built-in iPaaS platform facilitates seamless integration of business applications and automates enterprise workflows for modern service management.

Increased productivity: Integrated enterprise knowledge and AI-powered search capabilities enable rapid access to information across business applications and internal knowledge bases, increasing employee and IT team productivity.

Enterprise-class security: Atomicwork’s solution provides enterprise-grade security and compliance with standards including SOC2, GDPR, HIPAA, CCPA, CSA Star Level 1, and ISO 27001.

“We are excited to launch our Modern Service Management solution within Microsoft Teams, which leverages the latest AI capabilities to revolutionize IT service delivery across employee experience and enterprise productivity,” said Vijay RayapatiAtomicwork CEO“By integrating our powerful ITSM platform directly into Teams, we’re empowering employees to get the support they need right in their primary collaboration tool. This not only increases productivity, but also transforms the support experience in the workplace. Our collaboration with Microsoft is a significant step forward in our mission to deliver intelligent, seamless IT service management solutions and digital workplace experiences.”

“Microsoft is committed to improving productivity and efficiency in the workplace. Atomicwork, an AI-powered, cutting-edge service management platform integrated with Microsoft Teams, underscores our commitment to empowering employees and streamlining IT support across organizations,” said Sangeeta BaviExecutive Director – Digital Natives, Microsoft India“We believe Atomicwork will revolutionize IT support management, significantly increasing productivity and satisfaction in the digital workplace.”

As hybrid work becomes the norm, efficient IT service management and a digital workplace experience are more important than ever. With Teams being the primary communication and collaboration tool for most enterprises, the Atomicwork integration provides employees with a modern service management experience while simplifying operational complexity for businesses.

The integration is available immediately to all Atomicwork customers and partners. You can find out more here.

About Atomicwork

Atomicwork, a modern service management platform, enables enterprises to deliver fast and scalable internal support to employees and end users to enhance the employee experience through enterprise efficiency. Seamlessly integrating with existing enterprise applications, Atomicwork connects employees, internal processes, and business systems to drive efficiencies across workplace support, services, and operations.

Source :Atomicwork Introduces AI-Powered Service Management in Microsoft Teams for a Seamless Help Desk Experience

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