CISO Viewpoint Part 1: AI’s Impact on People, Policies, and Processes

AI is rapidly expanding across enterprises in 2024, transforming and impacting employees and the way businesses are run across industries. Enterprise CTOs and CISOs understand the need to integrate AI technologies to streamline operations, accelerate decision-making, and increase productivity. At the same time, they recognize that AI is impacting the people, policies, and processes in their organizations. They want to establish the right ethical standards, protect intellectual property, and ensure employee (and business) well-being. Finding the right balance is at the top of the C-suite leadership challenge list this year.

Managing Generative AI in the Workplace

Eight months ago, Pat Brans wrote a piece on CIO.com titled “CIOs still grapple with what gen AI can do for the enterprise.” Pat found that some company leaders were unsure how to proceed with generative AI practices. Should companies work with outside vendors or build models in-house? And if they do build, is there enough in-house AI expertise to run the models? A lot has changed in the months since then.

Since the launch of ChatGPT, Copilot, Gemini and other LLMs, CISOs have had to introduce (or update) measures around employee AI use and data security and privacy while also improving policies and processes within their organizations. In many cases, these changes went beyond what already existed within the organization.