Cracks in the Examination System and Their Impact on Stakeholders

The year 2024 witnessed a disturbing rise in the number of lapses in several high-stakes exams in India, including the National Eligibility cum Entrance Test for undergraduates (NEET UG), University Grants Commission National Eligibility Test (UGC NET) and Common University Entrance Test (CUET). These lapses exposed significant weaknesses in the exam framework and had a wide range of implications for various stakeholders in the education system, especially students.

Reports of NEET UG exam paper leaks have emerged from several states like Bihar and Uttar Pradesh, where question papers were allegedly distributed hours before the exam. Additionally, there have also been reports of technical glitches, such as delays due to server outages and issues with biometric verification systems. UGC NET, a key exam to determine eligibility for teaching positions and research fellowships, has also faced major hiccups. The transition to a completely offline format has not been smooth. Moreover, there have been reports of paper leaks. Similarly, CUET for undergraduate courses has faced numerous challenges. There have been numerous reports of mismanagement, including misallocation of exam centres, last-minute changes in schedules and mistakes in question papers.

These recurring problems can be attributed to several factors. A significant factor is the technological inadequacy of the testing infrastructure. The rapid transition to digital and computer-based testing has not been accompanied by corresponding improvements in technology and cybersecurity measures. Many testing centers are poorly equipped to meet the technological demands, leading to frequent server and software failures. The staff managing these systems often lacks adequate training, which worsens the situation.

Administrative inefficiencies also play a key role in these omissions. The central administration of these exams often leads to a lack of communication and poor coordination at the local level. This can lead to delays in issuing admit cards, incorrect allocation of centres and other logistical issues. In addition, bureaucratic delays and lack of accountability among officials contribute to inefficiencies, further complicating the administration of these exams.

Corruption and unfair practices are other major issues. The lucrative nature of these high-stakes exams makes them a target for dishonest elements. Cases of bribery, involvement of organized crime in document leaks, and the use of unfair means by candidates undermine the integrity of the examination process. Such practices not only undermine the principle of merit but also undermine public confidence in the education system.

The impact of these omissions on stakeholders is profound and multi-faceted. Students, who are the primary stakeholders, suffer the most. The stress and uncertainty caused by unfair examination practices and administrative negligence can have serious psychological effects. The pressure to perform in an unfair and unreliable system can lead to anxiety, depression and, in extreme cases, suicidal tendencies. The credibility of their hard work and achievements is questioned, leading to demotivation and disillusionment. Parents, who invest significant emotional and financial resources in their children’s education, are also deeply affected. The financial burden of repeated examinations, additional coaching and potential legal costs in the event of disputes is significant. The regulatory bodies overseeing these examinations face enormous pressure to maintain the integrity and credibility of the examination process. The repeated omissions highlight the shortcomings in the current regulatory framework and the need for comprehensive reforms. These bodies have the difficult task of restoring public trust while ensuring that future examinations are conducted smoothly and fairly. The pressure to implement technological advances, improve administrative processes and reduce corruption is enormous.

Solving these challenges requires a comprehensive approach. Strengthening the technology infrastructure is paramount. This includes modernizing hardware and software systems and ensuring robust cybersecurity measures are in place to prevent leaks and other bad practices. Regular audits and stress testing of systems can help identify and fix security holes. Training and building the capacity of the staff managing these systems is equally important to ensure they can effectively deal with technical issues as they arise.

Administrative reforms are also necessary. Decentralizing some aspects of the exam process can improve efficiency and accountability. Establishing clear protocols and guidelines, along with regular training of administrative staff, can help minimize errors and improve overall exam management. Introducing greater transparency in the allocation of exam centers and the issuance of admit cards can also help reduce confusion and errors.

Fighting corruption requires a strong regulatory framework and rigorous enforcement of anti-corruption measures. This includes not only punishing those involved in unfair practices, but also implementing preventive measures such as enhanced monitoring, stricter verification processes and the use of advanced technologies such as blockchain for secure and tamper-proof data storage.

Ensuring the mental well-being of students is another critical aspect. Providing counseling services and support systems for students can help them cope with the stress and anxiety associated with these shortcomings. Educating students and parents about available resources and encouraging healthy dialogue about mental health can mitigate the negative effects of exam stress.

The author of the article is Aparajitha Nair.