Cash App Settlement: Here’s How Customers Can File a Claim for $2,500 in Compensation

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(Photo: Anna Webber/Getty Images for Afterpay)

SAN FRANCISCO – If you are a Cash App customer and have used the San Francisco-based mobile payments company’s services in the last six years, you may be eligible for a refund of more than $2,500.

This is the result of a proposed $15 million class action lawsuit filed in the U.S. District Court for the Northern District of California in the case of Salinas et al. v. Block, Inc. and Cash App Investing. The plaintiffs in the case are Michelle Salinas of Del Rio, Texas; Raymel Washington of Chicago; and Amanda Gordon of Arlington, Texas.

Cash App customers whose accounts were accessed without their authorization or who experienced fraudulent withdrawals or transfers may file claims if they had or currently have an account between August 23, 2018 and August 20, 2024, according to the settlement website.

What is this lawsuit about?

Plaintiffs Michelle Salinas, Raymel Washington and Amanda Gordon allege that Block and Cash App Investing were negligent when a former Cash App Investing employee accessed account information without permission in 2022 and when an unauthorized user accessed certain Cash App accounts in 2023 by using repeat phone numbers associated with the accounts, according to a summary provided by their attorneys.

They also allege that Block and Cash App Investing were negligent for failing to prevent unauthorized access to and use of Cash App and Cash App Investing accounts, and that they “failed to properly handle and address customer complaints regarding unauthorized or fraudulent transactions,” the plaintiffs’ attorneys said.

How much money can I receive in a Cash App settlement?

The amount of compensation claimants receive depends on the number of people filing claims. Affected individuals can file claims for up to $2,500, but must have documentation that they incurred losses out of pocket.

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How to file a complaint

To file a claim, fill out the information here. If you have a notification ID and confirmation code from a notification you received by mail or email, you will be asked to provide this information. You can still file a claim even if you did not receive a notification.

Deadline for filing claims

CashApp customers must file their claim by November 18. The final validation hearing will be held on December 16.

What does Cash App say?

In an email, Cash App spokeswoman Danika Owsley pointed KTVU to the settlement agreement, which states that “defendants do not admit any liability or wrongdoing of any kind related to the allegations or claims raised in the lawsuit.”

Other facts I should know

The plaintiffs have prepared a frequently asked questions (FAQ) sheet available here.

What if I have questions?

You can call the Cash App Security Settlement Administrator hotline at 1-866-615-9740.