CRM Industry Awards 2024

If that wasn’t clear enough, we’ll say it right here: AI has earned all the hype surrounding it. After all, we’re less than two years into the generative AI era and ChatGPT has become an everyday tool for many of us, much like Google did over two decades ago. And that’s before we get to prescriptive, predictive, conversational, and all the other flavors of AI. We’ve gone from imagining AI as part of some science fiction future to evaluating how to best use it in our present.

To help you navigate our AI reality, we present the 23rd annual CRM Magazine Awards, in their fifth year as the Industry Awards for Sales, Marketing, and Customer Service. Our expert analysts detail the challenges and innovations brought by AI and related technologies, and identify the Leaders—the CRM vendors and products that deserve recognition and your attention. We’ve also selected five companies as our Conversation Starters, innovators who have been particularly active and kept the industry buzzing over the past 12 months. Get started on your CRM implementation—including how to make AI work for your business—here.

Best CRM Software & Solutions: CRM Industry Leader Awards 2024

Top 5 Innovative CRM Companies for 2024: Top CRM Talking Points