Training and Compliance: How Leaders Can Reduce Compliance Burdens

Training-related pain and suffering

Healthcare leaders face enormous pressure to meet state and federal training requirements while balancing quality of care with operational efficiency. The costs of compliance with workforce qualifications regulations can be high, complicating staffing and increasing administrative burdens.

For positions requiring licensure, the expectations are clear: a certain number of continuing education units (CEUs) are required, with each CEU representing an hour of education.

But what about frontline staff? Do all non-healthcare workers, such as cleaning or food service workers, need lengthy, time-consuming training? For example, is a 45-minute course on bloodborne pathogens necessary, or will a focused 15-minute training session suffice?

Discovering the hidden costs of training

When calculating training costs, organizations often overlook the hidden costs, namely unproductive hours spent training instead of serving residents. In addition, experience over the past decade has shown that longer training sessions can lead to attrition and lower retention rates.

“The cost of unproductive work hours spent on training can be as much or more than the cost of the training program itself. If there is no time requirement, microlearning is the best solution. It keeps the audience engaged and reduces costs.” -Jeannie Fissinger

Microscience

Microlearning is a training strategy that delivers education in short, engaging bursts. By incorporating infographics, videos, quizzes, and interactive elements, microlearning increases employee engagement, knowledge retention, and productivity while reducing unproductive hours.

Consider a Learning Solutions Partner

Navigating the intricacies of training compliance while focusing on core operational goals can be overwhelming for many healthcare leaders. However, finding a partner or solution that specializes in training compliance for long-term care facility front-line staff can reduce the administrative burden of managing training internally.

Outsourcing allows you to benefit from expertise, tailored resources and scalable solutions designed specifically to meet the changing needs of healthcare environments, through:

• Ready-to-implement educational platform
• Branded training programs are available with the ability to report on current compliance requirements

Choosing the right training solution allows healthcare leaders to save time, reduce internal workload and minimize compliance risks while maintaining consistent, high-quality staff learning. A dedicated training partner can also continually adapt programs to changing regulatory requirements, allowing leaders to focus on delivering care and transforming training from a burden into an opportunity to build a more engaged and capable workforce.

HCSG: Supporting Compliance Through Education

As an organization that has served the long-term care industry for nearly five decades, Healthcare Services Group (HCSG) is committed to investing in a state-of-the-art learning management system (LMS) and developing comprehensive training programs, including micro-learning modules, to support our clients in the foodservice, environmental and nutrition industries.

Our approach produces real results. Over the past 13 months, HCSG employees have achieved a 34.5% higher completion rate than the average across 1,550+ companies using LearnUpon LMS, and a 31.6% higher completion rate than their peers in the healthcare sector.

Seeing these positive results, we have created an opportunity for our customer partners to offer onboarding and compliance training through our Pythia division (pythiatraining.com) to help organizations stay ahead of regulatory requirements.

Pythia is your online workplace training solution serving employees and employers across multiple industries in the United States. It translates complex, ever-changing guidelines and regulations into up-to-date, easy-to-understand courses, increasing team member knowledge and compliance with industry standards and best practices.

Innovation and training on demand

HCSG’s commitment to workforce development continues through our fully independent subsidiary, eLuminate, LLC (eluminatecertifications.com), which offers an innovative, on-demand electronic examination platform that assesses and certifies foodservice and hospitality professionals.

eLuminate certifications are accredited by the American National Standards Institute’s National Accreditation Board (ANAB) and meet CMS regulatory requirements for food service directors as well as state requirements in most U.S. states.

Led by industry expert Jeannie Fissinger, eLuminate offers employees and employers a simplified path to regulatory compliance, career advancement and operational excellence.

Make your compliance responsibilities easier

Compliance training doesn’t have to be an ongoing challenge. Partnering with Healthcare Services Group (HCSG) allows healthcare leaders to streamline training programs, meet regulatory requirements, and reduce the financial and operational burdens associated with compliance.

Our tailor-made solutions not only enable your employees to comply with regulations, but also support their professional development, bringing greater value to your organization.

Ready to transform your compliance process? Visit hcsg.com/training to see how we can make a difference in your facility.

Jeannie Fissinger is Senior Vice President of Policy Development and Training at Healthcare Services Group