IT leaders are considering the role of artificial intelligence in improving data management

“At this stage I don’t think the AI ​​gene will have a big impact on our business, but I am interested in automating manual processes and we are already testing productivity tools with generative AI for repetitive and non-valuable tasks,” says Tesoro. “For me, artificial intelligence is a tool that empowers people, allowing them to not waste their talents on mechanical tasks and instead focus on tasks that enhance their intellectual abilities.”

Macario reiterates that in Emergency’s Amanat project, ChatGPT’s tasks have been precisely defined. “It’s a tool, not an oracle, and it needs to be given limits and given a clear indication of what to do,” he says. “Algorithms speak through statistics. They do not give a right or wrong answer, but one that has a more or less high degree of reliability. Below a certain threshold, however, the answer is unacceptable. Of the thousand records placed in PoC, we rejected half as unreliable.”

Don’t forget about traditional artificial intelligence

According to author and data and analytics expert Stefano Gatti, Gen AI is helpful but not mature enough to manage customer-facing services. “Instead, it is mature enough to support internal productivity growth, as several CIOs acknowledge,” he says. “Human supervision, and in any case verification of the reliability of the result, remains fundamental.”