How to troubleshoot your family computer remotely

We’ve all been there, whether it was a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While it’s ideal to gather around the kitchen table to solve problems, distance often gets in the way.

And let’s face it, trying to explain complicated steps over the phone or video chat can be a challenge. So what is the solution? Remote assistance may be the solution you’re looking for. Let’s look at how you can help remotely and solve technical problems.

First, a word of warning. After reporting third-party scammers encouraging you to download and connect remotely, be very careful when using the following tips for remotely connecting to those you already know and trust.

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How to configure remote access in Windows

1. Quick help

Quick Assist is a built-in remote access tool available in Windows 10 and 11.

• To get started, search Quick help in the Start menu or find it in the Windows Accessories folder.
• Open the app and select “Help someone” Then log in with a Microsoft account (your friend or family member doesn’t need one).
• You will receive six-digit code which expires in 10 minutes.
• Then, share this code with the person you are helping.
• They should open Quick Help and enter the code in the “Get help” section.
• After them grant permission, you will be able to control their computer. You can even use the remote restart option to restart your computer and stay connected.

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2. Windows Remote Assistance

For Windows 7, 8 or 10 users, you can use the older one Remote assistance tool.

• Ask the person you are helping to search for it “Invite someone to connect to your computer” on Windows or find it via Control panel.
• They must email you the invitation file and share the generated password.
• Alternatively, they can use it Easy connection if available, which only requires a password.

3. Remote Desktop Connection

Remote desktop connection allows you full control over another computer.

• First, enable this feature on the remote computer by going to Settings.
• Then click System.
• Next tap Remote desktop.
• Open Remote Desktop Connection Tool from the Start menu.
• Then enter remote computer name or IP addressand connect using reference provided that.

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How to set up remote access on your Mac

1. Screen sharing in messages

Mac users can use the Messages app to get remote assistance. Both parties must sign in with their Apple ID and use macOS.

• Open The news.
• Start or select conversation.
• Click “me” button.
• Then click Participation.
• You can ask the other person to do it “Ask to share screen” with you, giving you control to help them with any problems.

2. Share the game on FaceTime

On macOS Monterey or later, you can use SharePlay in FaceTime to share your screens.

• To ensure SharePlay is enabled in FaceTime preferences.
• Get started FaceTime call.
• Have the other person click FaceTime in the top menu.
• Then select Share screen and select share entire screen.
• You can view but they don’t control their screen.

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How to use SharePlay FaceTime in iOS 18 on your iPhone or Mac

WITH iOS 18Apple has improved the SharePlay feature in FaceTime, making it easier than ever to help family members remotely solve computer problems. Here’s how you can use SharePlay to guide them through troubleshooting steps:

• Start a FaceTime call: Start by initiating a FaceTime call with the family member who needs help.
• Activate SharePlay: Once connected, tap SharePlay button. This will give you several options including screen sharing Or requesting access on the other person’s screen.
• Share your screen: If you want to show them how to do a task, choose “Share my screen.” This will send your screen to the other person, allowing them to follow your instructions.
• Request screen access: If you want to see that person’s screen to diagnose the problem, select “Ask to share.” The other person will need it approve this request. Once approved, their screen will appear on your device.
• Interactive tools: When you browse their screen, you can take advantage of the options new drawing tools to highlight areas or draw instructions directly on the screen. This can be extremely helpful when pointing to specific buttons or menu options.
• Playback Controls: If you watch an instructional video together, you can control it playbackand it will be synchronized on both devices. This keeps you both on the same page.
• Stop sharing: When you’re done, just tap SharePlay button again and decide to end the session.

By following these steps, you can effectively help family members solve computer problems, no matter where you are.

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How to use Google Meet for remote assistance on Android

Ssettings may vary depending on the manufacturer of your Android phone

• Open Google Meet app on your Android device.
• Crash Create a new meeting.
• Obtain Participation
• Then share meeting link with a family member in need of help through a text Or e-mail.
• Both you and your family member should join the conversation using link provided.
• Click three dot menu in the lower right corner and select “Share screen”. Choose screen Or app you want to share. This will allow the other person to see your screen and follow your instructions.
• If you want to see the person’s screen to diagnose the problem, ask them to share their screen using the button the same steps. They will have to approve this request.
• By looking at their screen, you can direct them verbally or by using chat function to send instructions. While Google Meet doesn’t have built-in drawing tools, you can use third-party apps like Google Keep for annotation.
• If you watch an instructional video together, this is possible control playback on your device and they can track your progress on their screen.
• When you’re done, just tap “Stop sharing” button and end the call.

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How to set up remote access to Chrome and other platforms

1. Chrome Remote Desktop

Chrome Remote Desktop is a comprehensive remote access tool across multiple platforms. Both parties must use Google Chrome and visit the site Chrome Remote Desktop side.

• The person needing help should click “Share my screen.”
• Download essential application.
• After installation, they generate a file 12-digit codethat you type on your computer to take control.
• This organize something makes it easier to initiate future sessions.

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2. Remote access via video conferencing software

Many video conferencing applications, such as Zoom and Microsoft Teams, offer screen sharing and remote control features.

• In Zoom, request control by selecting “Request remote control” With View options menu during a call.
• Then the meeting host can do it give you control.
• in teams, click “Request Inspection” when sharing your screen or transfer control by selecting “Give Control” from the share toolbar.

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Kurt’s key takeaways

We all encounter computer problems from time to time or know someone who does. Instead of waiting until you are in the same room together – which can take a long time for some loved ones – use remote access capabilities to solve the problem remotely, regardless of the device you have.

What challenges have you faced while helping someone remotely with technical issues, and how did you overcome them? Let us know by writing to the address Cyberguy.com/Contact

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