Grid Dynamics Releases Composable Help Desk Starter Kit

Key takeaways:

• The new Composable Commerce Help Desk Starter Kit from Grid Dynamics provides exceptional customer service capabilities for customers replacing legacy systems with composable architectures.
• Customer expectations and business requirements for customer service have matured, and the Composable Commerce Help Desk Starter Kit helps Grid Dynamics customers meet the complexity of these modern requirements.
• The Composable Commerce Help Desk Starter Kit is an MVP accelerator that Grid Dynamics can deploy to customers in 1-2 months, delivering rapid business value and increased operational efficiency.

Grid Dynamics Holdings, Inc. (NASDAQ: GDYN) (Grid Dynamics), a leading provider of technology consulting, platform and product engineering, artificial intelligence and advanced analytics services, announces the launch of the Composable Commerce Help Desk Starter Kit. Featuring a minimum viable product (MVP) that can be deployed in 1-2 months, this innovative starter kit enables companies to deliver exceptional customer service by efficiently managing customer profiles, processing refunds, and handling a myriad of ordering and support issues.

Companies transitioning from monolithic solutions to MACH (Microservices, API-first, Cloud-native and Headless) architectures face significant challenges in maintaining a comprehensive and responsive customer experience. Traditional customer service platforms, while comprehensive, are often rigid and outdated, and lack the flexibility and modern features needed to support today’s customer needs. One of the key gaps in the composable commerce landscape is the lack of a customer experience solution that can seamlessly integrate with the business capabilities of composable commerce suites (PBC). To fill a market gap, Grid Dynamics created the Composable Commerce Help Desk Starter Kit, which provides Freshdesk with commerce customer service capabilities through extensible components pre-integrated with commerce tools. The starter kit incorporates MACH architecture principles, offering the flexibility to integrate with a variety of modular components, unify customer interactions, streamline support processes, and deliver personalized experiences.

“Enabling companies to replace outdated, legacy systems with modern, composable architectures, the Composable Commerce Help Desk Starter Kit offers a proven, scalable customer service solution that can be deployed quickly. The API-driven approach and open architecture of the Help Desk Starter Kit are designed with business agility in mind, making them truly future-proof. It is very friendly to third-party integrations and unlocks modern, AI-powered customer service experiences. This not only meets the sophisticated requirements of today’s customers, but also increases operational efficiency and business value,” said Eugene Steinberg, technical associate at Grid Dynamics.

Visit this page to learn more about the Composable Commerce Help Desk Starter Kit and watch a demo video highlighting its versatility and business value. This starter kit is the latest example of Grid Dynamics innovation and engineering excellence to support its GigaCube growth strategy. Schedule a discovery session with the digital commerce experts at Grid Dynamics.

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