The head of AO World calls on the next government to use “great minds” in business

The head of online electrical goods retailer AO World has called on the new government to harness a “tsunami of goodwill” among business leaders and engage with companies to shape policy.

John Roberts, founder and chief executive of AO World, told the PA news agency that the party that wins the July 4 general election should bring together business bosses from across the UK and enable them to help on a range of issues such as business rates reform and the apprenticeship levy professional.

He was a vocal critic of the apprenticeship levy, claiming it had “failed” and that its complexity did not contribute to the goal of increasing the number of school leavers taking up apprenticeships.

He said the next government needed to talk to businesses about how to make the levy fit for purpose, and draw on the experience of industry representatives on issues and policies.

He told PA: “There is a tsunami of goodwill from people who want to make a difference.”

He said he had spoken to a number of chief executives who would be willing to help the next government.

“Let’s get us all in one room and give business leaders the opportunity to help,” he said.

“There are some great minds in the UK who can help the government.”

His comments came after AO World announced it plans to achieve double-digit sales growth in the coming financial year after reporting a nearly three-fold increase in annual profits.

The group reported a 186% rise in pre-tax profits to £34.3m for the year to March 31.

This result came despite a 9% decline in sales to £1.04 billion following cost-cutting measures and eliminating revenues contributing to unprofitable sales.

However, it helped improve financial results, and profits were better than previously expected.

AO World said sales returned to growth in the final three months of the financial year, and Roberts added that sales were “definitely” growing in the first quarter.

The recent increase in turnover was driven by rising demand for TVs in the wake of the Euro 2024 football tournament, with June sales up 54% year-on-year.

He also encouraged sales of tumble dryers in the winter months, thanks to wet weather.

Late last year, AO World raised its profit forecast to between £28m and £33m.

The company added that despite “ongoing macroeconomic challenges”, it remains confident of achieving double-digit sales growth in 2024-25, with pre-tax profits rising to between £36 million and £41 million.

Roberts said the group was now a “much simpler and more efficient business”.

“We are currently focused on delivering profitable revenue growth with the ambition of double-digit revenue growth in 2024-2025,” he said.

However, the group said it was hit by a “particularly difficult year” for the mobile phone market, with consumer demand falling, which led to the division reporting losses for the year.

It hopes to change divisions after purchasing affordable sitesmobiles.co.uk and buymobiles.net to strengthen its position in the industry.

The company added that it intends to restart reinvestment in the coming year to support sales growth across the group “at the right pace and at the right time”.