The City of Reno Launches DROPS Mobile App to Revolutionize Unprotected Coverage Efforts

RENO, Nevada, June 26, 2024 /PRNewswire/ — City of Renoin partnership with ServiceNow and NewRocket, is proud to announce the launch of DROPS (Direct Resource Outreach & Placement Service), a groundbreaking mobile application designed to transform the way social service workers help people without shelter. Reno Mayor Hillary Schieve emphasized the impact of this initiative: “DROPS is a game changer in our city. By equipping our news team with this innovative technology, we are taking a huge step forward in our efforts to address homelessness. This app will help us make more informed decisions directly with the community we serve and provide resources when they are needed most.”

Introducing DROPS: the complete coverage solution

DROPS is a mobile app that helps aid workers by giving them the tools they need to effectively support the vulnerable community. The application has a number of features aimed at increasing the efficiency and effectiveness of information activities:

Profile collection: Mobile input of valuable demographic data creates shared knowledge that results in deeper insights into the unsecured community. This feature enables aid workers to quantify the impact of their efforts and better understand the needs of the people they serve.
Track meetings and trips: DROPS enables employees to record the history of interactions with each vulnerable neighbor, creating a consolidated, digital case file. This feature provides real-time context and the ability to review the impact of early interventions.
Case and task management: Employees can use a catalog of common activities and integrations with third-party services to deliver the right services at the right time. Individualized plans create a shared to-do list, increasing accountability and maximizing impact.
Reporting and analytics: Leveraging ServiceNow’s AI capabilities, the solution can transform data collected by support staff into actionable insights, enabling better decision-making and trend analysis. This information helps the city quantify its impact on homelessness and identify areas where additional support and funding is needed.

Steve Maloneglobal director of partner acceleration at ServiceNow, highlighted the collaborative effort behind DROPS: “We are thrilled to be working with City of Reno and NewRocket on this innovative solution. DROPS represents significant progress in our collective efforts to meet the needs of municipalities and all those involved in meeting this challenge.”

Dana SantangeloField CIO and senior chief strategist at ServiceNow, emphasized cooperation with City of Reno to help those without shelter: “We are humbled and honored to partner with City of Reno to tackle the homelessness crisis. Through compassionate collaboration with city staff and the aid community, our solution is built on trust and commitment. The goal of this partnership is to create a comprehensive ecosystem that connects necessary resources and services to those in need. We proudly presented this solution at the United States Conference of Mayors, where the urgency and commitment to addressing homelessness was clear in conversations with mayors across the country.”

To learn more about how DROPS is changing the landscape of unsecured support, watch the introductory video here. This is just the beginning. The City of Reno, ServiceNow and NewRocket continue to collaborate on the future of the solution. Future releases may include greater integration with third-party services and a version of the mobile app specifically for use by vulnerable individuals.

Official introduction by the mayor Hillary Schieve

Reno Mayor Hillary Schieve introduced the DROPS app on 22th June at the US Conference of Mayors Kansas City. This event marks a significant milestone in the city’s ongoing efforts to address homelessness and support the vulnerable community.

Vision for the future

Gary DiOrioCEO of NewRocket, emphasized the importance of collaboration and innovation in the development of DROPS: “Working with ServiceNow and City of Reno it was an amazing journey. DROPS is a testament to what can be achieved when innovative technology combines with a true commitment to social good. We are proud to be a part of this initiative and excited about the positive impact it will have on the community.”

Thanks DROPS, City of Reno not only expands its reach, but also sets a new standard for how cities can use technology to solve complex social challenges. As DROPS equips aid workers with the tools they need, it also equips the city with data-driven insights that lead to more effective and impactful interventions. Together with ServiceNow, NewRocket, and contributions from those with lived experience, City of Reno paves the way for a better future.

ABOUT DROPS

DROPS is a mobile application tightly integrated with ServiceNow, created in cooperation with the company City of Reno and NewRocket. The app is designed to provide aid workers with the tools they need to effectively support the vulnerable community, transforming data into actionable insights for better decision-making and resource allocation.

For more information about DROPS and to schedule a demo, visit www.newrocket.com.

About NewRocket

NewRocket is a global, elite, full-service ServiceNow partner that helps top enterprise leaders solve their toughest business problems and drive change with confidence. More information can be found at www.newrocket.com.

Contact with the media: Meaghan O’Brien

(email protected)

About ServiceNow

ServiceNow (NYSE: NOW) puts artificial intelligence to work for people. We move at the pace of innovation to help customers transform organizations in every industry while maintaining a trusted, human-centric approach to deploying our products and services at scale. Our AI business transformation platform connects people, processes, data and devices to increase productivity and maximize business outcomes. More information can be found at: www.servicenow.com.

ABOUT City of Reno

The City of Reno the government’s mission is to create a community that people are proud to call home. To achieve this goal, the Reno City Council has established six overarching goals City of Reno. To learn more about City of Renovisit Reno.gov or call 775-334-INFO (4636).

Contact info

City of Reno Media Phone: 775-430-5005

SOURCE City of Reno