UiPath AI innovations leverage the power of automation; the combination benefits customers

In today’s AI-driven economy, UiPath is a leading technology provider that helps enterprises transform their operations by increasing productivity, improving results, and delivering better customer experiences through automation – a technology it pioneered – and artificial intelligence.

UiPath serves approximately 11,000 customers worldwide and is ranked #8 on the AI ​​Ecosystem Top 12 Pioneers Acceleration Economy list. This analysis examines the company’s positioning, differentiators, and approach to working with partners and customers to deliver maximum value from automation and AI.

Informations about company

Founded in Romania in 2005, UiPath was an innovator in automation technology long before AI took the tech industry by storm. Its software has enabled customers to automate repetitive tasks for years, setting the stage for today’s AI-driven automation landscape.

In 2013, UiPath introduced a new category of technology: Robotic Process Automation (RPA), which monitors user activity to automate manual tasks. RPA has significantly increased front-office and back-office work efficiency, while increasing the speed and efficiency of business processes.

Today, UiPath is a public company headquartered in New York City with over 4,000 employees and revenues exceeding $1.3 billion.

Technological innovations

UiPath’s core offering is a business automation platform that provides AI-based automation tools and infrastructure for enterprise processes, bringing AI to workflows and decision streams. It supports:

• Discover capabilities help you assess and understand where there are opportunities for improvement, efficiency, and growth. This includes process mining, task mining, communication mining, and automation management capabilities.
• Automate capabilities that focus on rapidly building AI-powered automations to transform every aspect of work. This includes Studio for automating and testing complex scenarios, an app builder for low-code software, AI-powered robots, GenAI Autopilot, intelligent document automation, and several other apps and features.
• Work opportunities that focus on developing a framework that enables the launch and optimization of a highly scalable, mission-critical automation program. It includes an automation and application test manager, centralized automation orchestration, insights to track and measure automation performance, and an AI Center to improve automation with machine learning (ML) models.

Below I have selected three of the company’s applications available on the platform, which I would like to present in more detail:

UiPath Autopilots: Streamline Your Processes with GenAI

Autopilots, also known in the tech industry as co-pilots or AI assistants, seem to be an unstoppable force. UiPath’s Autopilot brings the power of GenAI to employee desktops, enabling every person to work faster, smarter, and more strategically. Autopilots are offered to developers, testers, business analysts, and general business users. They can discover and run existing automations. They can use automations as building blocks, connecting them to perform advanced actions. When there is no pre-built automation for what a user is trying to do, AI can create new ones. This is a significant value proposition in terms of driving automation outcomes.

The company announced last week that its Autopilot is integrating with Copilot for Microsoft 365, allowing joint customers to automate business processes directly in Microsoft Teams. Customers will have access to a library to select and run automations that perform common, repetitive tasks, along with specialized automations for function- or industry-specific tasks.

UiPath Process Mining: Uncovering the ROI and Productivity Goldmine

UiPath Process Mining identifies specific gaps and opportunities for process improvement by cutting through the noise of known and unknown processes. This capability is essential to ensuring ROI and improving productivity from AI, RPA and enterprise software investments.

To underscore this point, consider the results of Isbank, Turkey’s largest commercial bank. Before automation, process mining helped the company uncover pockets of value that would otherwise have remained hidden. In one process, the company used process mining to eliminate redundant steps and save 116,000 hours of work.

UiPath technology was included in Acceleration Economy’s in-depth analysis of the process mining category.

UiPath Apps: Low-Code Development for Rapid Automation

The UiPath Apps low-code platform enables customers to build custom applications that connect to their core systems to access the data they need in real time. Data can be shared with any application or automated process, delivering the speed and scale needed in today’s dynamic businesses that maintain and support a wide range of systems.

Fiserv, a global provider of financial technology and payments, used UiPath applications to cut its contact center turnaround time in half. One Fiserv executive described the UiPath applications as “…like moving from paper to computers.”

Ecosystem partnerships

UiPath works with thousands of technology and business partners specializing in specific industries, application categories, and regions. Ecosystem partners are organized by type: business, public sector, and technology.

Like most partner ecosystems, UiPath has a set of alliance tiers: Platinum, Gold, Authorized, and Certified. Each partner’s designation is based on their automation and AI experience, proficiency with UiPath software, and the level of customers they serve.

UiPath natively integrates with enterprise technology partners to improve the performance of popular cloud apps and software and develop, extend, and automate new processes across the enterprise. This group includes all of the Cloud Wars Top 10. Additionally, partnerships include specialized applications, including Outsystems for business process management (BPM), BeyondTrust for security and compliance, and DocuSign for built-in e-signature functionality.

The UiPath partner ecosystem also includes leading business and strategy consulting firms including Accenture, Cognizant and EY.

Innovior is an example of a UiPath “Award Winner” Business Partner. It leverages UiPath’s Business Automation platform and products to serve the higher education, energy, engineering, government, telecommunications, financial services, and healthcare markets. The 150-person company’s services focus on applying intelligent AI and automation to optimize business processes.

Customer Successes

According to the latest annual report, UiPath has 11,000 customers across a variety of industries. I would like to highlight a few that I consider noteworthy.

Dentsu, a leading global business transformation and communications agency, uses UiPath to automate repetitive finance, HR and customer service tasks. This helps reduce manual effort and minimize errors in managing client campaigns and internal processes.

For example, automation in Dentsu’s Google Search Console checks for URL errors on websites to make life easier for Dentsu’s search engine optimization (SEO) teams: 95 percent of manual verification and reporting has been removed, according to Flo Ye, Dentsu’s chief automation officer. The companies are working together to “democratize automation” and make it available to any employee using UiPath’s Automation Cloud. This co-creation initiative promises to identify, apply, and measure automation for any business process, within or across regions, to increase employee productivity, speed, and efficiency.

Another major client is E. & J. Gallo, a U.S. winery and spirits distributor. The company has been working with UiPath for about five years. The work began with automating data transfer and management in ERP systems, with a focus on financial processes, to prove the concept. Once automation was proven to be error-free and free employees to focus on higher-value tasks, the two companies worked together to establish a standard process for identifying new automation opportunities, according to Robert Barrios, vice president of information technology at E. & J. Gallo. The Gallo RPA team takes a “first-in, first-served” approach. Any employee or team requesting automation must have a process outline, definition, and value statement. This validation and mindset ensures that each initiative delivers tangible results and reduces risk.

Analyst’s Perspective

UiPath is in a strong position to leverage its history and expertise in automation to implement AI for a variety of businesses. With nearly 20 years of history and thousands of customer relationships, the company can leverage its existing technology and continue to develop software that leverages a wide range of business and technology partnerships. The robust, extensive partner network embodied in its marketplace provides an ecosystem for working closely with customers to co-create solutions and new products.

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