Lakeside Software’s SysTrack Intelligence Suite Transforms IT Enterprises

AI-driven innovations deliver operational improvements and significant ROI for large, global enterprises

BOSTON AND LONDON, July 16, 2024 /PRNewswire/ — Lakeside Softwareleading IT data intelligence company, announced the general availability of its SysTrack Intelligence suite, which adds AI insights to the company’s unparalleled endpoint data collection and analysis in the end-user monitoring space. The new offering accelerates the value of this data by enabling organizations to proactively predict and mitigate a broader range of IT issues before they escalate. The launch of the SysTrack Intelligence suite generated several new deals and a significant number of new and existing customers for SysTrack in the second quarter and contributed to overall booking growth of more than 70 percent in the first half of 2024.

Lakeside Software Logo (PRNewsfoto/Lakeside Software)

By integrating artificial intelligence and machine learning (AI/ML), SysTrack Intelligence Package can analyze patterns and trends across massive data sets faster than ever, providing a powerful approach that outperforms traditional reactive IT methods. An advanced ML model in Anomaly Detection proactively identifies potential issues, resulting in reduced ticket volume, mean time to resolution, lost productivity, and overall disruption to mission-critical systems. Additionally, embedded generative AI in Intelligent Assistance acts as a virtual helpdesk assistant to provide guidance on business-specific IT challenges and best practices for resolving issues.

Success stories

Early adoption of SysTrack Intelligence across sectors such as finance, technology, healthcare, legal, and transportation has delivered significant operational benefits, including faster root cause analysis, significant reductions in help desk calls, and significantly improved employee experiences.

SysTrack Intelligence customers have already achieved significant cost savings and operational improvements.

One of the largest airlines in the world, employing over 100,000 people streamlined operations using SysTrack data, saving hundreds of man-hours and improving the passenger experience by resolving common electronic signage failures. With the new SysTrack Intelligence suite, airlines can run natural language queries to quickly and easily extract real-time, actionable insights from all their endpoints and make operations in the operating room even more efficient.
Leading Global Law Firm Solved a growing number of PC complaints by leveraging SysTrack AI and predictive analytics to identify and fix a common video driver CPU issue. This restored productivity to 10% of the workforce and prevented up to 800 complaints.
Private hedge fund with over $30 billion in assets under management increased its help desk efficiency with a built-in intelligent L1 engineering support chatbot and the ability to query data at scale using natural language to pinpoint issues faster.

“Lakeside has long been a leader in end-user experience monitoring,” he said. David KeilCEO, Lakeside Software. “SysTrack, our flagship product, acts like a dashboard for your IT car, providing unparalleled visibility and control over your IT environment, as well as alerts if there are signs of potential disruption. With the recently released SysTrack Intelligence Package, our customers can now also achieve greater accuracy, faster resolution, fewer issues, and a path to autonomous IT.”

With the general availability of SysTrack Intelligence, these benefits are now available to all Lakeside customers. Learn more at AIThatSpeaksIT.com.

About Lakeside Software

Lakeside Software is the way organizations with large, complex IT environments can finally gain visibility across their entire digital estate and see how to do more with less. For too long, IT teams have struggled to understand what’s happening in their dark estate—where costly inefficiencies, poor employee experiences, and unresolved issues lie. Only Lakeside gives everyone a better view so they can see the hidden problems, see the smartest solutions, and see the biggest savings. That’s why so many of the world’s leading brands rely on Lakeside. And that’s why our customers see an average return on investment of more than 250%. Learn how you can gain a better view of www.lakesidesoftware.com Give everyone a better view.™

Lakeside Software and SysTrack are registered trademarks and/or trademarks of Lakeside Software, LLC in United Statesand other jurisdictions. All other trademarks and registered trademarks are the property of their respective owners.

Contact with the media:
Bridget Bell
[email protected]

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SOURCE Lakeside Software, Inc.