CentralReach Unveils CR NoteGuardAI: Fully Integrated Artificial Intelligence

Fort Lauderdale, FL, July 17, 2024 (GLOBE NEWSWIRE) — CentralReach, a leading provider of autism and IDD care software for ABA, multidisciplinary and special education, announced the launch of CR NoteGuardAI, an AI-powered co-pilot software designed to ensure clinical notes are payer compliant and audit-proof.

CR NoteGuardAI leverages CentralReach’s proprietary AI assistant, cariTM, to audit 100% of clinical notes, automatically correct data errors found in notes, and quarantine notes with errors that cannot be automatically corrected by creating a task in CentralReach that identifies the specific error that needs to be corrected, allowing users to fix and resubmit the note without leaving CentralReach. Due to the lack of time and resources available to conduct continuous, manual audits, most therapy providers have the ability to audit only a small portion, typically 10% or less, of their notes. CR NoteGuardAI enables providers to audit 100% of their notes in near real time, reducing the risk that any non-compliant notes slip through the cracks while providing simple note scoring, detailed data, and additional insights necessary to identify opportunities for training and process compliance across locations and staff, enabling providers to improve clinical performance across the organization.

“As CEO of Matrix Behavior Solutions, I am excited about the revenue protection and audit capabilities that CR NoteGuardAI will bring to our organization,” said Wick Khan. “However, what excites me even more is the unparalleled professional development opportunities this innovative tool will provide our employees. With the rich data and insights CR NoteGuardAI provides, we can identify specific areas where improvements are needed and provide targeted support to help our team overcome these challenges. This will foster a culture of continuous learning and development, driving employee excellence and creating an environment where our employees want to grow, improve and reach their full potential.”

The new solution also provides AI-assisted session notes and summaries that automatically generate an initial note and summary based on data collected at the point of service for physicians to review. Given that the quality and accuracy of clinical notes, a key component of healthcare audits, can vary based on the registered behavioral technician’s (RBT) writing skills, knowledge of payer requirements, attention to detail, and countless other variables, AI-assisted session notes and summaries help physicians create high-quality, payer-compliant notes in 80% less time. Combining AI-assisted session summaries at the point of service with post-session note audits significantly minimizes the risk of payer audits and the resources needed to respond to and navigate those audits if they do occur.

“CR NoteGuardAI is a game-changer for healthcare providers in the autism and IDD care industry,” said Chris Sullens, CEO of CentralReach. “The importance of error-free notes cannot be overstated, but the reality of capacity constraints that plague the autism and IDD care industry means providers do not have the time or resources to ensure that 100% of their notes are error-free or provide targeted training to staff who frequently make errors. When developing our GenAI roadmap last year, CR NoteGuardAI was the obvious first product to release as our foundational AI solutions are planned for 2024 because it simultaneously increases efficiency and margins, improves the quality of clinical documentation, and enables providers to identify specific training gaps across the organization. To achieve the efficiency gains and process improvements of a product like CR NoteGuardAI, point solutions typically fall short because having an embedded, native solution in the EMR like CentralReach is the only way to access the complete set of real-time data and leverage the native tools and screens in CentralReach’s EMR to embed quarantine, remediate, and resubmit workflows into the provider’s current processes.” He added, “The rapid adoption of the solution, as evidenced by over a dozen providers serving over 5,000 students purchasing within the first 30 days of launch, is indicative of the impact that non-compliant notes are having on providers today and the potential of CR NoteGuardAI to solve this problem at scale. We are excited about the positive impact this solution is having on our customers, and even more excited about the impact this solution, combined with the foundational AI solutions we will be rolling out in the coming months, will have on the entire autism and IDD community.”

CR NoteGuardAI, like all of CentralReach’s AI solutions, is built on the company’s proprietary Responsible AI for Behavior Analysis Framework (R.ai.BA), which ensures that every solution CentralReach brings to market adheres to a set of ethical and safety guidelines for AI development in the area of ​​autism and IDD care. This framework, combined with the more than 30 therapists and subject matter experts who work on these solutions, ensures that CentralReach’s AI products meet ethical, safety, and accuracy standards in a way that no other AI product or vendor can match.

In addition to helping vendors audit and repair 100% of notes, CR NoteGuardAI also enables users to:

• Protect revenue from collections: By maintaining compliant and accurate CR records, NoteGuardAI reduces the likelihood of collections and late payments.

• Identify training opportunities for staff: CR NoteGuardAI identifies staff who consistently provide insufficient documentation, pinpointing areas requiring targeted training and improvement.
• Increased insurer referrals: CR NoteGuardAI compliance increases trust in insurance companies, which translates into more referrals.

CentralReach’s next product, CR ClaimCheckAI, a solution that audits, quarantines and remediates payer-specific claims to maximize clean claim rates for providers, will launch in August, and the company has a strong pipeline of AI solutions in development that will be announced later in the year. To learn more about CR NoteGuardAI, go to www.centralreach.com/products/noteguardai/.

About CentralReach
CentralReach is a leading provider of autism and IDD care software, offering the only complete, comprehensive software and services platform that helps children and adults diagnosed with autism spectrum disorder (ASD) and related intellectual and developmental disabilities (IDD)—and those who serve them—unlock their potential, achieve better outcomes, and live more independent lives. With roots in applied behavior analytics, the company is revolutionizing the way the lifelong journey of autism and IDD care is enabled at home, at school, and at work with powerful and intuitive solutions specifically designed for each care setting.

More than 175,000 professionals worldwide trust CentralReach, committed to continuous product development, market-leading industry knowledge, world-class customer satisfaction, and support of the autism and IDD community to lead autism and IDD care into a new era of excellence. For more information, visit CentralReach.com or follow us on LinkedIn and Facebook.