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Stop Unwanted Commercial Calls in the UAE: How to Take Action

Posted on by darion

First, consider registering your mobile number with the Do Not Call Registry (DNCR), which is completely free. The DNCR prevents telemarketers from contacting you. Since August 2023, telemarketers have been legally prohibited from calling registered numbers, even with prior consent. Click here for a detailed guide on how to register with the DNCR.

DNCR prevents all unwanted sales or promotional calls by providing a list that tells telemarketers which numbers not to call. If companies ignore it and you continue to receive such calls even after signing up, you can file a complaint.

If you are having trouble receiving unwanted calls, please see below for information on how to make a complaint to du, Etisalat by e& and Virgin Mobile.

• Through the website – Visit the du complaints website – https://myaccount.du.ae/servlet/myaccount/en/mya-voice-spam-report-a-number.html and select the complaint type as “telemarketing call” and enter the mobile number and your mobile number. Click “Complaint”. You can also access the complaints section on the du mobile app.
• Through the call center – You can contact the du support team on 155 or 188
• By text message – Send an SMS with the text “Report the number ” to number 1012. Make sure the keyword is sent in the correct format and the number starts with the correct prefix for mobile numbers (97155/056/058/052).

• Through the website – You can file a complaint about spam calls via your telecom operator’s website – https://www.etisalat.ae/b2c/eshop/doNotCallRegistry.
• Via the mobile application -You also have the option to file a complaint through the “e& UAE” app under the “Support” section. Click on “DNCR Complaint” and enter the cold caller’s mobile number and your number.
• Through the call center – You can also contact the official call centre – 101 to make a complaint.

• By text message – You can report the issue to the customer support team by sending an SMS message in the following format: to number 1012.
• Through the website – Visit this link on the Virgin Mobile website – https://www.virginmobile.ae/dncr/ and enter your number and the caller’s number. Then select “Telemarketing” as the complaint type.