AeC received the Frost & Sullivan 2024 Brazilian Company of the Year award for its exceptional customer experience management solutions

AeC offers the highest quality Customer Experience (CX) services, increases productivity and promotes a customer-centric approach in the Brazilian industry by using highly advanced CX Management (CXM) tools.

SAN ANTONIO, August 5, 2024 /PRNewswire/ — Frost & Sullivan recently conducted research in the CXM industry and based on the results obtained, recognized AeC with the Brazilian Company of the Year 2024 award. AeC is a leading provider of CX services across various industry sectors and delivers future-proof management solutions for front- and back-office operations.

AeC is a pioneering force in CX and customer success, creating breakthrough solutions through extensive research, prototyping, and high-quality experiences across digital channels. With over 30 years of industry experience, the company is committed to providing the highest possible service and unique products that allow customers to operate efficiently with a platform capable of managing their core operations.

For example, the company’s Robbyson platform exemplifies this innovative spirit by offering a comprehensive set of tools designed to improve workforce management and performance. This cutting-edge platform is a fundamentally different way for companies to manage their workforce. It integrates cutting-edge analytics, real-time data tracking, and intuitive user interfaces, empowering employees to take control of their productivity and engagement. Additional tools like Vision 360°, Digitech, Safecall, Agent Connect, and Tela Única also increase productivity, enhance user experiences, and strengthen security by leveraging the latest advances in AI and machine learning to optimize CX processes.

“The Robbyson (AeC) platform redefines workforce performance through engagement, self-direction and robust governance, while additional tools such as Vision 360°, Digitech, Safecall, Agent Connect and Tela Única increase productivity, streamline processes and deliver best-in-class user experiences,” he said. Sarah PawlakIndustry Director at Frost & Sullivan.

AeC’s commitment to fostering long-term partnerships with its clients is evident in its approach to CXM. The company places a strong emphasis on operational efficiency, ensuring that every interaction is optimized for maximum productivity and customer satisfaction. This commitment to excellence is further demonstrated through its ongoing engagement with clients, striving to improve service delivery and adapting to changing industry requirements. Close monitoring of client needs allows AeC to stay current and ahead of the industry, which sets the company apart from most of its local competitors.

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In addition, its solid reputation and customer-centric framework have earned it the status of a preferred partner in many sectors such as e-commerce, telecommunications, finance and utilities. As a result, AeC has become one of Brazil largest CX companies, consistently exceeding the industry average growth rate and outperforming other CXM companies.

“Many enterprises and organizations are looking for a CXM provider that offers more than just basic services and occasional interactions, favoring operational efficiency, financial stability, and strong management capabilities. AeC outperforms its competitors on all three counts, seeking to grow with its customers by maintaining regular engagement and driving continuous improvement in service delivery,” he noted. Sam FisherBest Practices Research Analyst at Frost & Sullivan.

Each year, Frost & Sullivan presents the Company of the Year Award to an organization that demonstrates excellence in growth strategy and implementation in its field. The award recognizes a high degree of product and technology innovation and resulting leadership in customer value and industry penetration.

Frost & Sullivan Best Practices Awards recognize companies in various regional and global markets for demonstrating outstanding achievements and excellence in leadership, technology innovation, customer service and strategic product development. Industry analysts benchmark industry participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify industry best practices.

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Contact:
Ashley Shreve
[email protected]

About AeC

AeC is one of the leading companies in the industry, providing customer service and process management outsourcing solutions. Serving major brands in the domestic market, it has been named BPO Company of the Year by the renowned Frost and Sullivan for the past three years. Also a leader in ESG practices, it has been named Best Service Company by Época Negócios 360° for eight consecutive years. With an innovative look, its difference lies in how it integrates people care and applies cutting-edge technology in its processes, such as artificial intelligence, robotic process automation, cloud services, analytics, and security tools. Currently, AeC has 20 units spread across 7 states in Brazil and has been recognized by the Great Place to Work Institute as one of the best companies to work for.

Contact:
Nathalia Belan de Oliveira
[email protected]

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SOURCE Frost & Sullivan