Every time we drive, we wonder if it will break down again, says Cybertruck owner, prompting Elon Musk to personally intervene

Lamar had long dreamed of owning a Tesla Cybertruck, but his experience quickly turned into a nightmare. After convincing his skeptical family to let him buy the futuristic vehicle, the $100,000 truck broke down just two weeks after he bought it.

Constant electrical problems made Lamar and his family anxious every time they drove. “Every time we drive, we wonder if it’s going to break down again,” Lamar told Fortune.

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Despite numerous visits to the service center and several rental cars, problems with the Cybertruck’s electrical system persisted.

Disappointed by the lack of progress, Lamar shared his experiences on social media, hoping to get Tesla’s attention. The posts eventually caught the attention of Tesla CEO Elon Musk, who personally addressed the issue and promised Lamar a replacement truck.

We’ll fix it quickly

— Elon Musk (@elonmusk) July 1, 2024

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Unfortunately, Lamar’s replacement Cybertruck also had issues similar to those experienced by many other owners. Common issues include unintended acceleration, faulty windshield wipers, and rapid battery drain. The Cybertruck’s stainless steel body also requires vinyl wrapping because the paint won’t stick to it, and the advanced steer-by-wire system also caused problems.

After wrapping it in blue for a few thousand dollars more and heading off on vacation, Lamar returned to find the truck completely disabled. “It was just a big brick in my garage,” he said. That prompted him to repost the issues on Musk’s social media platform to prove he wasn’t just looking for attention.

This is my second Cybertruck. I’ve only driven it for a week since I got it because I was on vacation for 3 weeks. I’ve only managed to drive it for a day and a half since I got back, it only has 800 miles on the clock. I hope it’s an easy fix!

I think… https://t.co/nqdDFGmmxd photo:twitter.com/dtSrGMLA2D

— Lamar MK (@LamarMK) July 1, 2024

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While he was initially pleased, he couldn’t shake the feeling that the truck might break down again, especially if it ended up in some isolated place.

Some people and influencers love the Cybertruck, but Lamar’s experience highlights the problems Tesla has in trying to innovate electric cars. Early buyers have pointed out serious quality issues that Tesla needs to fix.

However, not everyone is impressed with the Cybertruck. Many consider it a risky or even ridiculous and dangerous design that focuses on “style” over practicality. There are also many doubts about how well it performs and how it performs in real-world situations, to put it mildly.

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Despite these setbacks, Lamar still hopes Tesla will improve the Cybertruck’s reliability. “I just want Tesla to be better,” he said, explaining his decision to speak out.

Tesla has ramped up production of the Cybertruck, which has become one of the most popular electric pickup trucks on the U.S. market, overtaking competitors such as the Rivian R1T and Ford F-150 Lightning.

Lamar’s persistence paid off. After much back and forth with the company, he finally got a working Cybertruck. He’s happy with his vehicle now and doesn’t regret staying with Tesla.

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