How to file a complaint

As part of the settlement, mobile payment service Cash App was ordered to pay $15 million in damages.

According to the class action lawsuit, the plaintiffs are suing Cash App Investing and Block Inc. for “failing to exercise reasonable care in securing and protecting consumer information.” The lawsuit claims that the December 2021 data breach resulted in “the unauthorized public disclosure of the personal information of 8.2 million current and former Cash App Investing customers.”

In addition, the lawsuit claims that the former employee accessed and downloaded personal data of Cash App users without their knowledge.

According to the Cash App website, users who have made unauthorized or fraudulent withdrawals or transfers of funds from their Cash App account between August 23, 2018 and August 20, 2024 are eligible to submit a withdrawal request for up to $2,500.

Here’s what you need to know about the Cash App settlement.

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Am I eligible to file for the Cash App settlement?

To file a claim, Cash App users must have had an account between August 23, 2018 and August 20, 2024. According to the mobile payment company, eligible users were no longer eligible to receive a refund from Block Inc., Cash App Investing or a third party.

What types of claims can Cash App users make?

According to Cash App, a user can apply for the following benefits:

Own losses: Users can file a claim if their Cash App account was involved in a data breach. If they qualify for a refund, they can receive up to $2,500 after providing the company with the necessary documentation.
Wasted time: Cash App users who apply may be eligible for reimbursement for lost time. They can apply for reimbursement for up to three hours at a rate of $25 per hour for time spent resolving unauthorized user and data breach issues.
Trading losses: If you have suffered a monetary loss that has not been refunded, you can make a claim for trading losses.

What if I have more than one Cash App account?

Users should submit only one claim form. If you have multiple Cash App accounts, the service recommends placing all $(InsertYourCashTag) and related claim information on one form, according to Cash App.

How do I submit a settlement request within the Cash App?

Cash App users can file a claim by submitting a completed form by November 18, 2024. The claim form can be submitted online at https://cashappsecuritysettlement.com/submit-claim.

Have a question you need answered? Contact the reporter at [email protected]. Follow him on Twitter @raphaeldelag.