Automation, retraining help Family and Children’s Services better serve Tulsa

Since becoming a Certified Community Behavioral Health Clinic in 2021, FCS has nearly doubled in size. Now with about 1,500 employees, including physicians, nurses, therapists and case managers, FCS IT has been under pressure to support significant levels of growth, Harris says.

“Even though we have good funding and great support, from an IT perspective we realize that every dollar we spend is a dollar taken away from potential customer service,” Harris says, noting that efficiency — and automation in particular — has become a top IT priority.

Growth management

As FCS has rapidly expanded, endpoints have become one of the biggest vulnerabilities for nonprofits, Harris says. Securing devices has become especially important during COVID, as employees began working from home and customers accessed services virtually. Even after restrictions were lifted, the work landscape has changed for FCS, as many employees haven’t fully returned to the office and some customers still prefer telehealth. All of that has led to the need to monitor, update and manage more devices.