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Monzo DOWN: Banking app crashes, frustrating thousands of UK users

Posted on by darion

  • The problems started at around 12pm and are affecting users across the UK.

By Shivali Best for Mailonline

Published: | Updated:

This is a banking app used by thousands of people in the UK.

However, Monzo appears to have suffered an outage, leaving many users without access to their bank accounts.

According to Down Detector, the problems started at around 12pm and are affecting users across the UK.

MailOnline tried to access the Monzo app and was presented with an error message: “Something went wrong.

“Your app will not be fully functional. Thank you for your patience.”

It's a banking app for thousands of people in the UK. But it looks like Monzo has crashed, leaving many users unable to access their bank accounts

It’s a banking app for thousands of people in the UK. But it looks like Monzo has crashed, leaving many users unable to access their bank accounts

MailOnline tried to access the Monzo app and got an error message:

MailOnline tried to access the Monzo app and got an error message: “We are experiencing problems. Your app will not be fully functional – thank you for your patience”

To date, over 2,440 reports have been registered in the Down Detector system.

Of those who reported problems, 57% said they had difficulties with the mobile app, while 40% said they were unable to transfer funds.

The remaining three percent reported problems paying the bill.

Many frustrated users gathered on X (formerly Twitter) to discuss today’s outage.

‘@monzo Is the app down? I have 2 business accounts and 1 personal account, all having problems sending payments? The money was sent but not showing up in the other account etc. I’ve been waiting for ages?’ one user wrote on Twitter.

So far, Down Detector has recorded over 2,440 issues. Of those who reported issues, 57 percent said they had issues with the mobile app, while 40 percent said they were unable to transfer funds

So far, Down Detector has recorded over 2,440 issues. Of those who reported issues, 57 percent said they had issues with the mobile app, while 40 percent said they were unable to transfer funds

Another added: “You’re broken @monzo. Online payments keep falling. A quick search here and there are many others with problems this morning…”

And someone vented: “I think it’s time to abandon ship @monzo, app still not working. Support is practically non-existent (despite paying £15 a month!!). It was a good run but they’ve finally ruined it.”

While Monzo has not yet issued an official statement, it has responded to several tweets.

In response to one user’s comment, the following comment was posted: “We know this situation is far from ideal.

Our team is aware of this issue and is working hard to resolve it as quickly as possible.

“We really appreciate your patience.”

MailOnline has contacted Monzo for comment.