Plan for aviation ‘ombudsman’ misses real problem with air travel

In the few minutes I spent researching this article, I managed to get Jetstar to approve a refund of $365.52 for return flights from Sydney to Melbourne. One was cancelled because the crew didn’t show up. The other was the victim of a failed Microsoft software update on July 19. Jetstar promised a refund within seven days.

In future, if Jetstar, Qantas, Virgin, Rex or any other airline crazy enough to operate domestic routes in Australia drags their feet or ignores legitimate refund requests, travellers will be able to complain to the Aviation Industry Ombudsman.

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