Lawrence adds 11 new city services residents can request in city app, including pothole repair

photo by: Chris Conde/Journal-World

Lawrence’s SeeClickFix app as seen from a computer, February 28, 2024.

The City of Lawrence app now allows residents to submit 11 new types of service requests, including pothole and pavement repairs and stormwater drainage issues.

The city announced the expanded service requests offered through the web app, called SeeClickFix, in a news release Wednesday. The new added service categories are:

• Holes and surfaces

• Street sweeping

• Street debris clean-up

• Problems with rainwater

• Problems with sinkholes

• Curb and gutter

• Illegal discharges, such as leaking materials into the sewage system that should not be there.

• Complaints about unpleasant smell of sewage

• New requests for road signs

• Requests for road surface marking

• Water quality problems

Community members can access the app online at lawrenceks.org/request-services or download it to their phone from the Apple App Store or Google Play.

The app was first launched in 2019 so residents could report maintenance issues in the city’s common areas and parks, including tree branches that needed trimming, potholes in roads, lack of garbage collection and dead animals.

The service was suspended in June 2023 so the city could respond to user feedback on the app’s performance, and the city relaunched the service in February of this year. The city said 1,511 requests were submitted through the app and the average response time to closure requests was about six days.

When the app came back online, a section was added where residents could report certain non-emergency crimes. These crimes included theft of items or vehicles that are not in the building, theft of items from the interior of a vehicle, criminal damage to property, credit card fraud and shoplifting. For crimes that cannot be reported through the app, residents are asked to call the police non-emergency number at 785-843-0250 or, in an emergency, call 911.