CrowdStrike CEO to apologize for global tech crash

More than two months after CrowdStrike Holdings’ flawed update cause IT failure — crashing millions of Windows computers, grounding airplanes and halting banking and other business operations around the world — a high-ranking company executive is expected to offer an apology on Capitol Hill.

“On July 19, we failed our customers,” Adam Meyers, senior vice president of counteradversary operations at CrowdStrike, said in prepared testimony to be given to a House subcommittee. “We are deeply saddened that this happened and are committed to preventing it from happening again.”

The global cybersecurity company, which provides antivirus software for Windows devices to Microsoft, released a content configuration update for its Falcon Sensor security software that caused systems to crash around the world, according to remarks prepared for Meyers’ testimony before the House Homeland Security Committee’s Subcommittee on Cybersecurity and Infrastructure Protection.

The new sensing configurations were validated on July 19, but “were not understood by the Falcon sensor rules module, resulting in sensor failure until the affected configurations were replaced,” according to Meyers’ statement.

He added that CrowdStrike has since taken a number of steps to improve its deployment processes to ensure a similar incident does not happen again.

Delta Air Lines Threatens to Take Over CrowdStrike to court in connection with a catastrophic failuresaying it had to cancel 7,000 flights in five days, costing the carrier $500 million. CrowdStrike He dismissed the allegationsclaiming that Delta was trying to blame CrowdStrike for its response to the outage.

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