Ticketmaster hackers stole tickets to Pink’s concert at Metlife – fans say – NBC New York

Since Ticketmaster suffered a data breach in 2024, customers across the United States have reported that their tickets have been stolen directly from their accounts, and fans who had tickets to MetLife’s upcoming concert at the stadium say they, too, have fallen victim to hackers.

Brenda Azzolino of Flemington, New Jersey, and her sister scored seats on Pink’s record-breaking tour ten months ago as a surprise for their mother. However, in late September, Azzolino received an email stating that her tickets had been transferred, even though she had not consented to this.

“I thought my tickets were gone. Someone took it from my account,” Azzolino told NBC New York.

She wasn’t alone. Alexandra Passer said the same thing happened to her when she tried to buy tickets to a Pink show.

“On Saturday afternoon at 4:15 I get a random email… at 4:16 I get another email saying the transfer has been completed,” said Passer, of Demarest, New Jersey. “There were a lot of tears, it’s very frustrating. It’s very depressing.”

Passer said she paid a total of $1,275 for six tickets. When Azzolino learned she no longer had tickets in her account, she purchased new seats but sought a refund of her original $428 purchase.

“I just want to get my money back for the tickets that were stolen from my account,” she said.

Ticketmaster customers across the country have reported the same ongoing problem with the company.

Asked if the problem had anything to do with the spring data breach that affected more than 500,000,000 customers of Ticketmaster and its parent company Live Nation Entertainment, a company executive said the breach did not impact logins.

“While the situation was serious, there was no login breach,” Dan Wall, executive vice president of corporate and regulatory affairs at Live Nation, told NBC Chicago.

Ticketmaster described the incidents as “account takeovers” by fraudsters who used emails and passwords that were compromised. The company said it invests more in security and verification than the rest of the industry combined.

In a statement, Ticketmaster said in part that “the best way fans can protect themselves is to set a strong, unique password,” adding that “fraudsters are looking for new scams in every industry, and tickets will always be targeted because they are valuable.”

As for Passera and Azzolino, their problems have been solved. After NBC New York contacted Ticketmaster, Azzolino would receive a full refund of $428, and Passer learned that Ticketmaster said it would have six seats upstairs for the concert.