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The next generation of Lifestyle Apps debuts at Lakewood Ranch

Posted on by darion

The comprehensive community management platform developed by Cecilian Partners sets a new standard for resident engagement

LAKEWOOD RANCH, Florida, May 22, 2024 /PRNewswire/ — Lakewood RanchAmerica’s best-selling master plan community has launched Customer Blueprint®, the first integrated digital platform for resident engagement and community management. This breakthrough tool, developed by proptech company Cecilian Partners, emphasizes Lakewood Ranch commitment to innovation that provides unique experiences for residents.

“We made the investment in CBP for Lakewood Ranch for many reasons, but primarily because of the feedback mechanism that helps shape residents’ experiences while maintaining lifestyle dynamics,” he said. Laura Cole, senior vice president of Lakewood Ranch Community. “Being able to gauge residents’ observations and reactions helps us provide users with a tangible sense of being part of the community.”

Centralized lifestyle and management hub
Part of Cecilian’s Residential OS™, Customer Blueprint includes a custom-branded app and website that brings together all the most important elements of the resident experience in one place. Residents have access to everything from event tickets and facility reservations to detailed information on amenities and local attractions. Prospective residents can also register with customized access to learn more about the community they are interested in.

On the backend, a single, streamlined operations hub consolidates content management and administrative tasks, facilitates payments and enables direct communication with residents. The hub also provides real-time insight into user interests and behavior.

“With MyLWR.com, we are excited to provide our community with a more streamlined and user-friendly experience,” he said Keith Pandeloglou, president and CEO of Lakewood Ranch Community Operations. “In just a few short months, over 4,000 residents and 1,500 non-residents are registered and the number of users continues to grow!”

User engagement rates further reflect the effectiveness of the platform. Since its launch, the app has been downloaded over 2,500 times, with residents logging in an average of 2.2 times a day. As the number of users increases and more data is collected, the better Lakewood Ranch can learn and respond to the changing needs of residents – a key element of the company’s customer-focused strategy.

“MyLWR.com is a game changer for our business,” said Pandeloglou. “We can now track key metrics and make data-driven decisions to improve our amenities and community programs.”

Innovation with effect
For years, Lakewood Ranch collaborated with Cecilian Partners to help pioneer proptech solutions that are revolutionizing the way master-planned communities operate. The launch of the Customer Plan is a testament to this long-term partnership and shared vision.

“Lakewood Ranch is the fastest-selling multi-generational community in the country because of its commitment to resident experience and innovation,” he said Filip Worland, co-founder and chief product officer at Cecilian. “Collaborating with Laura and the team was key to bringing Customer Blueprint to life.”

He explained why Lakewood Ranch was a critical testing ground. “We can test new features in the field with a team that knows exactly what it takes to succeed in one of the most complex and forward-thinking planned communities in the country,” Worland said.

He added: “This gives us the ideal platform to scale this important product across the industry.”

More information about the new Customer Blueprint platform can be found at https://www.cecilianpartners.com/products/customer-blueprint.

About Cecilian Partners
Cecilian Partners works with land developers and home builders across the United States who are looking to modernize their digital footprint, from land to lots, homes and residents. Cecilian’s community building software, 3D maps, data solutions and resident engagement platforms simplify placemaking and enhance the home buying experience. Find out more at cecilianpartners.com.

SOURCE Cecilian Partners