DHL Express launches international e-commerce returns portal for SMEs

Thanks to the new international returns portal from DHL Express Commerce, small businesses can now implement a branded returns process on their own website in minutes.

The portal is fully customizable and allows e-commerce companies to set their own return policies and terms, enabling shoppers to easily initiate returns and generate printable labels.

By using the DHL returns portal, businesses will not be subject to customs duties and taxes on incoming delivery as they would be if their customers shipped goods independently. By streamlining the returns process, relevant products can be processed for resale as quickly as possible.

Kerry Croft, business development director at DHL Express UK, said: “As UK businesses continue to grow their global customer base, it is important to offer international customers the same level of service as domestic customers. Our returns portal enables small or growing e-commerce businesses to offer professional returns solutions that can provide true confidence to overseas shoppers.

“Our goal is to help small e-commerce businesses grow internationally, but we know how limited resources can be. That’s why we’ve made the returns portal easy to set up and, best of all, free. We remove barriers for our customers crossing borders.”

The portal is already used by 4,000 small business customers, which allows for smooth management of orders and returns from one platform.