Sun Country Airlines is finally releasing its new mobile app

Work on this work took almost a decade.

Minnesota-based Sun Country Airlines recently announced the addition of a common customer service standard that travelers have come to expect and often take for granted on most U.S. airlines.

After almost seven years without a mobile app for its customers’ smartphones, Sun Country announced that it has finally made its new mobile app available to customers on both iPhone and Android smartphones.

The airline was well aware that a mobile app was what it was sorely missing, and admitted that travelers expect it in a 2023 article about the upcoming launch of their app. While the app was originally expected to be available in late 2023 or early 2024, the app hit smartphone app stores in late May.

Even the company uses the word “finally” in its announcement on its website.

The airline already had a mobile app in 2017, when it decided to discontinue it in favor of investing in other technologies and parts of its business, encouraging travelers to use its website.

As someone who has flown on Sun Country several times recently, I must admit that my experience on the website was not bad. I’ve written before about how I enjoyed my experience overall, but something was missing.

You can do a decent number of essentials using their website, such as viewing your boarding pass and flight status, making in-flight changes or adding services, and even being able to download your boarding pass to your phone.

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While this experience was decent, mobile apps offer capabilities you simply can’t get on the mobile web, offering information such as location information and important app alerts with important flight information and changes, rather than having to manually check for information when you log in on their website.

In a press release announcing their app, they wrote: “(This) app improves the customer experience and provides new digital tools on the day of travel.”

The company says the app will enable travelers to “book travel, check in for flights, use a mobile boarding pass and manage their trips in the app.” Also included is the ability to check flight status, add seats or baggage, and access loyalty account information.

As someone who has had positive experiences, this seemingly small customer perk is something I’m quite happy with.