close
close

2024-05-30 | NYSE:OOMA | Press release

Posted on by darion

Ooma, Inc., the intelligent communications platform for businesses and consumers, today announced that its Ooma Office telephony and business communications service has added advanced new features to connect with customers and enhance team collaboration, including a contact widget, auto dialer and online functionality videoconferencing boards.

This press release contains multimedia. You can view the full release here: https://www.businesswire.com/news/home/20240530810929/en/

Ooma today announced that it has added advanced new features for connecting with customers and collaborating as a team to its Ooma Office business telephony and communications service, including the contact widget shown here. (Graphic: Business Wire)

Ooma today announced that it has added advanced new features for connecting with customers and collaborating as a team to its Ooma Office business telephony and communications service, including the contact widget shown here. (Graphic: Business Wire)

Ooma Office (https://www.ooma.com/small-business-phone-systems/), named a Business Choice award winner for best VoIP phone system by PCMag earlier this year, is an affordable, scalable service that makes easy for small and medium-sized enterprises to better face larger competitors.

The new features announced today include:

  • Contact Us Widget – Ooma Office customers can now add a pop-up widget to their websites, inviting visitors to enter their name, mobile number and text message. After submitting the form, employees with access to the SMS inbox can immediately view and respond to submissions in the desktop or mobile application.
  • Auto Dialer – Designed for customer service, sales and accounts receivable teams that need to make a high volume of outbound calls, Auto Dialer queues calls from a pre-loaded spreadsheet. When one call ends, the next call automatically appears on the agent’s screen, increasing productivity. The agent can also enter notes during the call.
  • Scheduled Messages – SMS text messages can be scheduled to be automatically sent at a future date and time. Thanks to this, for example, a busy service manager working on the weekend can prepare notifications to customers that will be sent during normal working hours.
  • Call Park in computer and mobile applications – Call Park allows you to suspend many incoming calls and resume them later or take them over by other team members. The Call Park service, which was previously only available on landlines, can now be managed via the Ooma Office desktop and mobile applications. Users see a list of parked calls in the app, including the name and phone number of each caller if caller ID information is available.
  • Online whiteboarding – During Ooma Meetings video conferencing, each user can launch a shared whiteboard with different pens, text input tools, colors and shapes to share ideas and collaborate on projects.
  • Team Chat on the Mobile App – Ooma’ Team Chat feature, previously only available on the desktop app, is now available on the Ooma Office mobile app, allowing you to participate in a group chat wherever you are.

Ooma Office has three pricing tiers, with no contracts required: Ooma Office Essentials at $19.95 per user per month, Ooma Office Pro at $24.95 per user per month, and Ooma Office Pro Plus at $29.95 per user per month , in each case free of taxes and fees.

All features announced today are now available in Ooma Office Pro Plus. The Contact Us, Scheduled Messages and Call Park widgets on desktop and mobile apps are also available in Ooma Office Pro.

“These new features, included free of charge for Ooma Office Pro and Ooma Office Pro Plus customers, are part of our mission to bridge the gap between technologies previously available only to large organizations and make these powerful tools available to small and medium-sized businesses,” said Dennis Peng, senior Vice President of Product Management at Ooma. “We are excited about the opportunity to help companies of all sizes communicate quickly and effectively with their prospects and customers and through the channel of their choice – voice, text or video.”

Forward-looking statements

This information contains “forward-looking statements” within the meaning of Art. 27A of the Securities Act of 1933, as amended, and Art. 21E of the Securities Exchange Act of 1934, as amended. Statements contained in this press release that are not statements of historical or current fact constitute “forward-looking statements.” Forward-looking statements contained in this press release include, but are not limited to, statements regarding the functionality, features and benefits of Ooma Office. Such forward-looking statements involve known and unknown risks, uncertainties and other unknown factors that may cause actual results to differ materially from any future results expressed or implied by such forward-looking statements. The forward-looking statements contained herein also generally involve other risks and uncertainties that are described from time to time in Ooma’s filings with the Securities and Exchange Commission, including Item 1A, “Risk Factors” in the Company’s Annual Report on Forms 10-K for the fiscal year ended January 31, 2024, filed on April 2, 2024, and in subsequent reports on Forms 10-Q and 8-K. Investors are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date they are made. Ooma undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

About Oom

Ooma (NYSE: OOMA) creates advanced, connected solutions for businesses, consumers and service providers, delivered through intelligent, cloud-based communications platforms and services. For businesses of all sizes, Ooma offers advanced voice and collaboration features, including messaging, intelligent virtual receptionists and video meetings. Ooma’s universal replacement for analog phone lines helps businesses maintain mission-critical systems by moving connectivity to the cloud. Ooma’ consumer landline service delivers PureVoice HD voice quality, advanced features and mobile device integration. Find out more at www.ooma.com or www.ooma.ca in Canada.