A new global study has found that companies lack guidance and training for employees in using GenAI tools

UiPath’s annual survey shows that employees believe GenAI tools have more context when combined with business automation

NEW YORK, June 11, 2024–(BUSINESS WIRE)–UiPath (NYSE: PATH), a leading enterprise automation and artificial intelligence software company, today released its annual Global Knowledge Worker Survey, which reveals how workers are using generative artificial intelligence (GenAI) , shortcomings and risks associated with the technology and the possibility of combining GenAI with business automation.

The report – based on a survey of over 9,000 employees from around the world – shows that employees who use GenAI tools save more time during the workday. However, people who use GenAI and business automation together achieve much more significant benefits.

While GenAI promises to revolutionize operations across industries, there is a lack of enterprise focus and training on the technology, leading to distrust among employees around the world. Currently, less than half (45%) of employees have received training or guidance on using GenAI. Similarly, only 44% of employees believe that GenAI has the context business data needs to support processes and drive value – although this number increases to 85% when employees use GenAI and business automation together.

Other key findings from this year’s report:

• GenAI saves employees significant time: 42% of respondents who implemented GenAI saved 10 or more hours per week. Thanks to free time during the day, almost half of employees (48%) were able to focus on more creative tasks. Regionally, employees in Singapore and Hong Kong saw the greatest time savings by implementing GenAI tools.

• The combination of GenAI and business automation maximizes business value: When asked if employees experienced any benefits from using GenAI and business automation software, respondents said increased productivity/faster task completion (43%), more accurate work (39%), and better work-life balance (38%) . When employees use technology together, 55% saved more than 10 hours at work per week compared to 31% of those using GenAI alone and 33% of those using business automation alone.

• However, there is a lack of trust in GenAI tools: Less than half (48%) of respondents indicate they trust the results obtained from GenAI tools. Regionally, GenAI products are least trusted by Japan (26%), Germany (47%) and the US (48%), while Singapore (67%), Korea (63%) and Hong Kong (62%) are most trusted. confidence in GenAI results.

• GenAI is used in various departments and processes: The most popular tasks for which employees use GenAI include preparing messages (38%), brainstorming (34%), and summarizing long content (30%).

The story continues

“GenAI tools represent an incredible opportunity for organizations to increase productivity and efficiency, but employees must be provided with the appropriate training and upskilling opportunities to harness the full power of this technology,” said Brigette McInnis-Day, chief human resources officer at UiPath. “The technology must also be trustworthy and applicable – and this is where business automation platforms are a key foundation. The combination of these two technologies is a key differentiator for companies, allowing them to maximize business value from GenAI and other AI models while empowering employees.”

The UiPath study also found that employees are feeling more burned out than ever before, with nearly a third (32%) of respondents feeling extremely or very burned out — up from 29% of employees last year. GenAI provides an opportunity to alleviate the burdensome tasks that contribute to this problem; however, GenAI implementations will only be successful if employees are trained.

To see the full report results, download the full UiPath Global Knowledge Worker Survey 2024 here.

Methodology

In collaboration with Researchscape, UiPath conducted this study via an online survey conducted in March–April 2024. The survey included 9,047 respondents from nine countries: the United States, Australia, Japan, Singapore, Korea, Hong Kong, France, Germany, and the United Kingdom .

About UiPath

UiPath’s (NYSE: PATH) mission is to elevate knowledge work so more people can work more creatively, collaboratively and strategically. UiPath’s AI-powered business automation platform combines a leading robotic process automation (RPA) solution with a full set of capabilities to understand, automate and operate end-to-end processes, offering unprecedented time to value. For organizations that must evolve to survive and thrive in increasingly changing times, UiPath is the Innovation Foundation™.

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UiPath
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UiPath Investor Relations
Allise Furlani
UiPath
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