Checkout.com names Jenny Hadlow as chief operating officer

Our sole purpose has always been to put customers first and help them do what matters most to them: more revenue, better value, better data, better performance and better customer experiences.

During my time at Checkout.com, I have met, worked with and been inspired by many talented people. People who have dedicated their time, energy and intellect to help us solve merchant problems and provide new payment options for their customers. We are all united by a common belief: everything is and should always be about helping our customers stay ahead; ahead of regulations, ahead of customer expectations, ahead of our industry – this is how we help them develop.

With this in mind, I am extremely proud to announce the promotion of Jenny Hadlow to Chief Operating Officer. Jenny is an experienced leader who joined Checkout.com in late 2021 and leads our Global Revenue Operations team. There, she contributed to our commercial excellence and globally scaled our revenue operations. Jenny will now lead our Risk Operations and Merchant Services teams.

Jenny has a unique perspective on the requirements of managing global demand while ensuring service delivery excellence. I have no doubt that she will be a great fit as our Chief Operating Officer, essentially helping us ensure that our service and support teams deliver on the promises we make to our merchants. Jenny also devotes her personal time to supporting our Diversity, Equity, Inclusion and Belonging (DEIB) efforts, as well as social initiatives internally and externally. She will relocate to our London headquarters, where she and our newly appointed Chief Revenue Officer, Antoine Nougué, will join the leadership team.

I am also announcing the departure of Céline Dufétel, President and Chief Operating Officer and previously Chief Financial Officer, who is leaving for personal reasons after three years at Checkout.com. Céline has shaped and matured the finance team, guided the marketing and operations teams through change, and contributed to our DEIB initiatives, which will be our continued focus. I am grateful for Celine’s lasting contributions to our organization and wish her all the best in the next stage of her journey.

I want to take this opportunity to reflect on the incredible business momentum we see in our organization today. Year-to-date, our net revenue has increased by 42%, with 550 million unique e-commerce transactions processed in May alone across all our platforms for merchants such as Klarna, Bytedance, Netflix, Vinted, Sony, Uber Eats, Docusign, Delivery Hero , Shein and many others. I also want to express my excitement for the next chapter with our new executive team at the helm.

With this in mind, we must remain true to our mission. This means we always put our customers first, focus on the problems we solve for them, always stay ahead in payment performance, and continually focus on abstracting complexity for them (be it regulation, more payment methods, program requirements , compliance, etc.). . Indeed, the game we are playing, the race we are a part of, is still very far from over, and with our athlete mindset and our talented team, we can truly create exceptional products and play a key role in the future of the digital economy.

Thank you to everyone who has joined us on our journey so far and continues to support our mission to help sellers thrive.

Guillaume Pousaz‍