ibex introduces Wave iX AI virtual agent; Setting a new standard for customer support with artificial intelligence

WASHINGTON, October 29, 2024 (GLOBE NEWSWIRE) — Capricorn (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement solutions, today announced the launch ibex Wave iX AI virtual agenta sophisticated artificial intelligence solution designed for seamless and scalable automated interactions with customers and brands.

ibex Wave iX AI virtual agent delivers AI-powered voice and text conversations that are customized based on brand personality and specific business needs. It offers a humane, infinitely scalable, and hyper-personalized customer experience while seamlessly integrating with existing agent support systems to facilitate rapid escalation and effective resolution of more complex customer issues.

“ibex Wave iX AI virtual agent “is more than a new artificial intelligence solution, it is a transformative approach to the future of customer engagement,” said Bob Dechant, CEO of ibex. “ibex Wave iX AI virtual agent combines the scalability and efficiency of artificial intelligence with essential brand consistency, enabling businesses to deliver exceptional, empathetic and unique customer experiences.”

ibex Wave iX AI virtual agent is a revolutionary new AI-powered and digitally-enabled customer service solution within Capricorn wave iX a solution package that includes three strategic components: agent^AIClient^AIand analytics^AI– and uses cutting-edge generative AI technology to power the next generation of AI and agent-based customer service.

Significant advantage ibex Wave iX AI virtual agent it is its ability to scale on demand. This flexibility allows businesses to dynamically adjust their customer service resources, ensuring optimal allocation during peak periods or unexpected surges in demand. Combined with a virtual agent’s empathetic and patient approach, this adaptability ensures that routine interactions are effectively managed ibex Wave iX AI virtual agentallowing customer service agents to focus on solving more complex problems.

Seamless interaction with customers

ibex Wave iX AI virtual agent also breaks down communication barriers by offering true omnichannel and multilingual support. This capability ensures that companies can effectively communicate with customers on any platform and in their preferred language, creating a seamless and inclusive experience.

Bye ibex Wave iX AI virtual agent designed to autonomously handle a wide range of customer queries, while also providing a seamless process for escalating questions to human agents when needed.

Businesses can easily set up ibex Wave iX AI virtual agent to match their unique brand personality. The platform allows you to create channel-specific personas, ensuring consistency across every customer interaction and allowing brands to achieve their desired impact at scale.

Always getting smarter

ibex Wave iX AI virtual agent goes beyond simply resolving queries. The platform is designed to understand multiple intents and complex objectives, learning and improving with every interaction. This sophisticated approach allows the virtual agent to gain a deep and accurate understanding of customer actions and behavior patterns, allowing companies to make quick and informed choices that increase customer satisfaction and loyalty.

To ensure data security and compliance with regulatory requirements, Ibex has implemented strict controls in ibex Wave iX AI virtual agent.

For more information about ibex Wave iX AI virtual agent or to schedule a demo, visit Here.

About Capricorns

Ibex offers innovative business process outsourcing (BPO), intelligent digital marketing, online engagement technologies and end-to-end customer engagement solutions that help companies acquire, attract and retain valuable customers. Today, Ibex operates a global CX delivery center model of approximately 30 operational centers around the world, while driving next-generation technologies to deliver superior customer experiences to many of the world’s leading companies in retail, e-commerce, healthcare, fintech, utilities and logistics.

Ibex leverages its diverse global team of more than 30,000 employees together with industry-leading technology, including an artificial intelligence-based system. Capricorn wave iX A suite of solutions to manage nearly 175 million mission-critical customer interactions, driving more than $2.2 billion in customer revenue annually and delivering a truly differentiated customer experience. To find out more, visit our website at ibex.co and contact us at LinkedIn.

Media contact:

Dan Burris

(email protected)

The photo accompanying this announcement is available at: