Concentrix launches suite of artificial intelligence and genius AI products

Concentrix Corporation (NASDAQ: CNXC), a global leader in technology and services launched in Israel in 2023, announced the launch of iX Hello, a generative artificial intelligence (GenAI)-powered self-service application designed to improve user productivity and experience. interaction, while ensuring a high level of data security.

iX Hello provides a turnkey business solution for creating virtual assistants for applications ranging from data analytics and fast translations to self-service chatbots and more. The product acts as an assistant that securely integrates with top-level large language models (LLMs) as well as internal data sources to improve productivity and experience in a secure, brand-compliant environment.

For decades, Concentrix has invested in and developed intelligent technologies to solve customer problems and improve efficiency and productivity. The announcement of iX Hello marks the launch of the first product in the AI and GenAI technology suite, which the company has successfully deployed internally and with customers prior to launch.

iX Hello offers built-in innovation that allows companies to accelerate their GenAI adoption journey by integrating with multiple data sources and various LLMs from Amazon, Google, Meta, Microsoft, OpenAI and Salesforce.

Companies can also use GenAI’s solution to match their brand, including voice understanding and unique brand vocabulary. In addition, iX Hello supports tasks such as translating sales-ready text into more than 90 languages, analyzing data, answering queries via chat or voice, summarizing content, and creating training materials. Pre-built virtual assistants enable rapid response times, accelerating task completion across departments including customer service, accounting, finance, marketing and purchasing.

Among other things, Concentrix plans to design, build and operate integrated and end-to-end solutions at pace and across the entire organization. The company helps more than 2,000 clients solve their most complex business problems. The company has 440,000 employees serving customers on six continents, more than 70 countries and more than 150 languages, and will have revenue of $7.11 billion in 2023. In Israel, Concentrix offers a wide range of services, including brand development, creation of secure artificial intelligence technologies. and digital service management that ensures global consistency with local accountability.

In mid-September 2023, Concentrix merged with Webhelp, a renowned market leader specializing in customer experience (CX), sales, marketing and payment services, in a deal valued at $4.8 billion. Webhelp, a French private company founded in 2000, has been the largest customer experience provider in Europe for the past five years and one of the top four in the world.

Concentrix began operations in Israel under the former name Webhelp in early 2022, appointing Einat Benyamini to open and lead the local office. Einat Benyamini said: “We believe the launch of iX Hello represents a great opportunity for Israeli companies looking to accelerate their digital transformation. By integrating GenAI’s advanced capabilities, we enable organizations to increase productivity, streamline routine operations, and deliver personalized experiences at scale. – all in a safe and compliant environment. We believe this suite of tools can address the specific needs of the Israeli market, allowing our clients to leverage cutting-edge technology to remain competitive and agile in today’s rapidly changing business environment.”

Following the internal launch of iX Hello to customers, Concentrix is also offering a private preview of future iX Hello features for external use, allowing a limited number of organizations to gain exclusive access to new technologies before they are released to the wider market. The private preview includes nearly 40 pre-built virtual agents, ranging from multimodal customer-facing bots to scheduling tools and order status tracking. Concentrix can also work with clients to quickly and at scale develop custom virtual assistants powered by GenAI, leveraging its rich design capabilities.

Concentrix plans to release additional iX Series technology products in the coming months.